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hackajob is partnering with Freshfields to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
Starting Monthly Gross Salary: €2,000
We’re looking for a Service Design Manager to lead the development and delivery of high-quality IT services that are inclusive, user-centred, and aligned with business needs. This is a strategic role that works across service transition, project delivery, and service management to ensure services are designed with the customer experience at their core.
You’ll collaborate with cross-functional teams to embed service design principles, integrate accessibility and automation, and shape services that support a global organisation.
Key Responsibilities
Own and evolve the end-to-end service design process and principles
Embed service design into service selection, contracts, projects, and architecture
Map customer journeys and service blueprints to identify opportunities for improvement
Integrate UX, AI tools, automation, and accessibility into service design
Collaborate with Service Managers and Transition teams to ensure successful delivery
Work with technical and solution architects to align service design with broader architecture
Support the wider IT function with service design guidance and best practice
Document and understand end-to-end services across the organisation
What We’re Looking For
We welcome applications from individuals of all backgrounds and experiences. If you bring a strong understanding of service design, a collaborative approach, and a passion for creating inclusive and effective services, we’d love to hear from you.
What We Offer
We’re committed to creating an environment where people feel supported, valued, and empowered to grow. Here’s what you can expect:
Office in an attractive location, with a team of around 100 people
Shared parking spots available for those who drive
Mostly remote working—flexible with your team
An additional 6% on top of your monthly base salary to spend on wellness, learning, investments or other perks
Daily meal allowance of €8.50, fully covered
Extra days off to help you recharge
Life assurance to support your loved ones
Up to 20 days paid leave for sickness or caring responsibilities
Annual performance bonus based on individual contribution
Daily office refreshments
Unlimited access to LinkedIn Learning
Well-being support through apps and an Employee Assistance Programme
Events and workshops throughout the year
Opportunities to participate in volunteering and charity initiatives
Our Culture
We foster a people-first, inclusive culture where everyone can thrive. You’ll be part of a collaborative environment that values diverse perspectives, encourages continuous learning, and supports career development. Whether you're looking to advance your skills, take on new challenges, or make a meaningful impact—this is a place where you can do it all.
hackajob is partnering with Freshfields to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.