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Embark on a rewarding and challenging career as a Process Design and Governance (PD&G) Controls Analyst with our dynamic team. In this role, youâll have the chance to drive meaningful process improvements, support key initiatives, and develop your creative problem-solving skills within a collaborative and supportive environment. Join us to help advance our mission while growing your career.
As a Senior Control Analyst- Process Design & Governance in Global Document Services, you will be responsible for the oversight and administration of controls across Global Document Services (GDS) and Card Fulfillment (CF), serving as a key member of the first line of defense. This role partners with Operations and Controls to identify and manage risks, design effective controls, and ensure compliance with all applicable processes, policies, and regulations.
Job responsibilities
Support the overall risk and control strategy, partnering with PD&G and Operations to govern all associated processes and activities, with the objective of achieving a Strong Audit rating.
Manage operational processes to ensure audit readiness, with a focus on controls and risk mitigation.
Lead and participate in audit and exam readiness activities, including document preparation, evidence collection, and response to prior audit RFIs.
Serve as the primary point of contact for control testing and exam activities, managing evidence collection and ensuring timely communication with stakeholders.
Take an active role in the Exam Ready program, attending forums, assessment evaluations, and supporting issue mitigation strategies.
Challenge and influence control-related decisions, including risk applicability and issue mitigation, in a respectful and constructive manner.
Evaluate policies, procedures, and best practices, leading change initiatives where necessary.
Assist with the development and execution of action plans, ensuring timely completion of milestones, appropriate evidence, and sustainability of processes.
Prepare, facilitate, and present in monthly business reviews and stakeholder meetings as needed.
Develop, review, and update processes and procedures to enhance operational effectiveness.
Identify and engage in change management and operational readiness activities.
Required qualifications, capabilities, and skills
Proficient in CORE, including control creation, issue identification, control testing, and risk mitigation and experience in risk, audit, controls, and/or compliance-related roles.
Experience in operational risk analysis, action plans, issue management, end-to-end process reviews, process flow mapping, change management, and impact assessments.
Excellent relationship management skills with peers, partners, stakeholders, and senior management; demonstrated ability to lead and influence.
Strong organizational skills with the ability to manage multiple and changing priorities effectively.
Analytical mindset with strong problem-solving, logical thinking, and root cause analysis skills.
High sense of accountability and ownership; self-motivated and effective under pressure.
7+ years of financial services experience
Preferred qualifications, capabilities, and skills
Knowledge of Customer Fulfillment Services, Global Document Services, JPMC applications such as CORE and related processes.
Proficiency in MS Office suite, including SharePoint and Monday.com.
Relevant certifications (CAPM, PMP, ACAMS, Six Sigma, etc.) are beneficial but not required.
6+ years of financial services experience in operations and/or manufacturing environments.
Chase is a leading financial services firm, helping nearly half of Americaâs households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicantsâ and employeesâ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Weâre proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions â all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clientsâ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
hackajob is partnering with JPMorganChase to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.