Radio Delivery Professional

Job Details

Job title

Radio Delivery Professional

Reports to (job)

Field Optimisation Radio Manager

Business Unit

Networks

Team

Field Optimisation, field services

Location

Bristol Assembly

Job Dimensions

Radio Programme Delivery – Implement and manage the delivery of everything we do within Radio to build, mainian and repair the network. Ensure compliance of the estates within Networks Field, including any vendor/supplier management.

Hours

Full time

Direct Reports

Accountable for team members

Career Level

E

Why BT?

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Why Business Unit/Function

We are in an incredibly competitive industry and it’s not just the technology that’s important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so. Networks is BT’s powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from the pack.

Innovation drives everything we’ve done since BT started in 1846. Coming up with new ideas and developing new technologies is central to our future. We want to improve people’s lives for the better in welcome, relevant and affordable ways and we’ll be fast to market with an effortless experience to match.  We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat.

In Networks, we’re creating an inclusive working environment where people from all backgrounds can succeed. We value different perspectives, skills and experiences. We’re happy to consider ways of working that will mean you can perform at your best.

Why this job matters

Why Networks Field?

Networks Field is at the heart of BT's service delivery - we plan, build and maintain BT’s 5'700 exchanges and 289 radio sites across the UK and we maintain 10 data centres and 25 EE sites.

We understand and care about what our customers need. Networks Field helps BT provide an "always on" customer service experience in an increasingly demanding world.  Our job is to keep the BT network safe and working 24/7/365. We’re also excited to be building the networks of the future – 5G, software defined networks, and network convergence, to name a few.

We stay one step ahead and respond to our customers’ ever-changing needs. We react quickly and are always looking to improve our responsiveness and reliability.

In a nutshell, we use our engineering expertise to protect and build the services of today and tomorrow, for our customers - around the clock and wherever they are – and we need you to help us do this.

What I’ll be doing – your accountabilities

Skills required for the job

·        Accountable for leading on delivery of a portfolio of programmes within the Radio Estate.

·        Making sensible, commercial decision to support, service performance and mitigating risk.

·        Managing  team members who work on the programmes that you deliver, whilst driving performance within the team.

·        Manage all reporting for any associated key performance indicators/ H&S Compliance, for both on time performance and any agreed financial targets.

·         Accountable for being able to articulate how the programme is delivering but also what this means to the business.

·        Manage all programmes in scope to agreed service level agreements, customer expectations in line with forecast, delivered on time and to budget.

·        Ensuring that Legal and Regulatory compliance is maintained and that BT safe working practices are adhered too in accordance with H&S legislation.

·        You’ll be responsible for helping to create an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future.

·        Manage performance of any associated suppliers, supply chain and their associated sub-contractors to ensure compliance to BT infrastructure installation standards.

·        Liaise with external and internal Supply & Demand stakeholders.

·        Provide Operational Perfomance insights through data driven analysis.

·        People Management: able to confidently deal with managing a team of people and dealing with performance issues where required.

·        Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences

·        Commercial Awareness- requirements and impact

·        Innovation, complexity of problem solving and independence of thinking

• Stakeholder Management: Able to establish and maintain internal and external stakeholder relationships and facilitates mutually beneficial negotiations to develop solutions
•  Inspiring and Engaging Leadership: Inspiring and engaging leadership capability which fosters a culture of empowerment, inclusivity, ownership and pride in the estate and the work we do.
• One Team Approach: Demonstrating broad thinking and collaborative behaviour.
• Risk Management: The ability to identify risks, balance the threats and opportunities associated with the risks, take appropriate mitigating action against the risks and track and manage risk over their lifetime.
• Problem Solving: Must be able to proactively solve business problems that deal with uncertainty e.g. demand profile planning including location, skill and resource.
• Business/ Financial acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases

Our Leadership Standards

Experience you would be expected to have

·        Leading inclusively and safely,  Owning outcomes

·        Delivering for the customer, Commercially savvy

·        Growth mindset, Building for the future

Leadership Standards

·        Previous people management skills

·        Successful delivery of a range of small to large programmes would be desirable

·        Ability to collate and analyse data and translate into Reporting insights

·        Working with senior stakeholder managing conflicts in delivering enablement solutions in a timely manner at optimum cost.

·        Working with internal and external partners to deliver to quality and on time expectation.

·        Experience and proficient in Microsoft office packages

·        Implemented change initiatives, ability to adapt quickly and deliver change effectively. 

Compliance and ethic statement

Role models and leads team in line with The BT Way operating model, ethics code and our policies outlined here

Carries out regular risk reviews and assessments and operates controls effectively.

[Everyone is required to keep up-to-date with BT policies, mandatory training, to understand what they mean and to put this into practice. This protects you, our customers and BT and, as it’s so important, if you breach any of our policies, you could face disciplinary action.]