Product Manager - Customer Contact

Want to solve really interesting problems at huge scale? 

Want to learn from the best and be challenged to think differently every day? 

Want to work hand in hand with development teams where you drive success and return to the business? 

Want the flexibility to work at home and in an office where it helps you meet your work and life commitments? 

Read below for your next opportunity....

Come and grow with our Customer Contact Product Family

When our customers need help, we’re there for them. Our self-service and agent-led channels make sure customers get a great experience with us, every time. To ensure we’re delivering on our promise, we communicate with customers over multiple channels, including phone, live chat and social media.

Powering these interactions is a wide variety of tooling. In this ever-evolving landscape, we blend front-end design with back-end architecture, always maintaining a user-centric mindset. Expect a dynamic and varied work environment where each day brings new challenges and opportunities to make a significant impact. 

About the role:

• Ability to manage multiple complex projects concurrently while maintaining clear priorities, focusing teams on the highest value outcomes
• You’ll be collaborating with other Product people, engineers, architects, designers and our users to make sure the new features we introduce are exactly what’s needed.
• Strong technical understanding with a hands on approach to product and technology.
• Confidence in setting expectations and making clear trade off decisions, including saying no when needed.
• Ability to navigate and manage strong viewpoints within cross functional teams.
• Very strong prioritisation skills.

What we’re looking for:

• We’d love you to have worked in a product manager role with experience Integrations – but if you think you’re right for the role and don’t have this experience, we still want to hear from you
• You drive efficient and effective product processes e.g. agile ceremonies and on point documentation.
• You really get the customer and can translate business requirements into clear user stories and sprint goals for the team.
• You’re technically curious, as you’ll be working directly with engineers, architects, and third parties, building real software. You ask the right questions so that you can help others understand your product.
• You’re here to learn – there’s lots to absorb. Plus, we’re a big product community so you can hone your product skills here too. 
• You’re courageous and understand that failing forward isn’t really failing at all. You’ll work with the team to weigh up the data and risks to try new and exciting solutions.
• A people person. You’ll build great relationships We need people who want to help us build a brilliant team culture and make Sainsbury’s a great place to work.

In return you’ll get:

• Colleague discount across the multi-brands – Sainsbury’s, Argos and Habitat
• Holiday allowance
• Bonus scheme
• Pension plan
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more

Last couple of bits…

We’ve adopted a hybrid model, coming together for collaboration and to get to know each other better. We’re working flexibly – have a chat with us about what you need.

If you’ve read this far but are not 100% sure you’re there with your experience, still get in touch. The skills you do have are often more transferrable than you think ��. Equally with such a large and growing tech team, it might be there’s something else that could suit you better. If you’d like to find out more head to Sainsbury's DTD.

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