Product Support Engineer

For Mid-Level Candidates:

• 2+ years of experience in technical support, product support, or software troubleshooting.
• Strong knowledge of Linux/Unix environments.
• Familiarity with databases (SQL, kdb+/q, or time-series databases).
• Understanding of networking, APIs, and cloud platforms (AWS, Azure, GCP).
• Strong problem-solving and communication skills.

For Senior Candidates:

• 5+ years of experience in product or technical support for enterprise software.
• Deep expertise in Linux/Unix system administration, performance tuning, and troubleshooting.
• Strong experience in SQL, kdb+/q, or other time-series databases.
• Hands-on knowledge of automation (Python, Shell, etc.) and monitoring tools.
• Ability to lead incident resolution, drive process improvements, and mentor junior team members.

Preferred Qualifications (for all levels):

• Experience with real-time data processing, high-frequency trading, or IoT applications.
• Familiarity with observability tools (Splunk, Prometheus, Grafana, ELK stack).
• Knowledge of DevOps practices, CI/CD pipelines, and containerization (Docker, Kubernetes).
• ITIL certification or experience working in an ITIL-based support environment.