Service Designer

Location: Huntingdon, Cambridgeshire UK

UNLEASH YOUR POTENTIAL

We are looking for a motivated and detail-oriented Service Designer to support the delivery of new and updated services into live operations. Working closely with senior service architects, engineering teams, security, and programme management, you will contribute to the creation of service designs and help ensure that services are ready for transition into business-as-usual support.

This role is ideal for someone with a foundation in IT service management who wants to build experience in service design and transition, while developing a deeper understanding of agile delivery, ITIL best practices, and enterprise-scale IT environments.

The Service Designer will be responsible for:

• Assisting in Service Design: Contribute to the creation of Service Designs, documenting support models, operating procedures, and knowledge articles.

• Support Readiness Activities: Help coordinate readiness assessments, training needs analysis, and support task analysis to prepare ITSM functions for new services.

• Collaboration: Work with:

  • Service Architects to translate requirements into service designs.

  • Engineering and technical teams to understand support implications of new solutions.

  • ITSM leads and the Head of Live Service to ensure operational needs are captured.

• Requirements Capture: Assist in gathering and documenting service requirements from stakeholders and tracking them through delivery.

• ITIL Alignment: Ensure service documentation and processes align with ITIL practices, including Incident, Problem, Change, and Knowledge Management.

• Governance Support: Provide input to governance forums and help prepare materials for the Service Acceptance Boards and design authority meetings.

• Continuous Improvement: Support the identification of improvements to service design processes and tools.

Your skills and experience:

Experience in IT Service Management, service support, or a related IT delivery role.

• Working Knowledge of the ITIL framework

• An understanding of service transition activities, such as readiness assessments, early life support, and knowledge transfer.

• Familiarity with agile ways of working (Scrum or Kanban) and how they align to service design.

• Strong documentation skills with the ability to clearly capture requirements and processes.

• Good communication and collaboration skills to work effectively with both technical and non-technical stakeholders.

• ITIL 4 Managing Professional

• Experience working in secure or regulated environments (e.g. public sector, finance, defence, healthcare).

• Experience with service toolsets such as ServiceNow, Manage Engine, BMC Remedy, or equivalent.

What We Offer

• The opportunity to build experience in service architecture and design while contributing to large-scale IT programmes.

• A supportive and collaborative environment where you’ll learn from experienced Service Architects and ITSM leads.

• Training and development support, including professional certifications (ITIL, agile, or related).

• Exposure to cutting-edge enterprise IT solutions and cross-functional delivery teams.

Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today!

Everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Learn more about the values and culture that are the foundations of our business. Our work in the United Kingdom includes addressing some of the most complex problems in national security, defence, government, logistics and operations, transportation, and energy.

What we do for you:
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

•    Contributory Pension Scheme
•    Private Medical Insurance
•    33 days Annual Leave (including public and privilege holidays)
•    Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
•    Access to Flexi-time benefits

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture.  We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.  If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are:

Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science.

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

What Makes Us Different:
Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world.  You can inspire change.

Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team.  We have been empowering our people to work flexibly for years.  Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.          

People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.