Application Support Analyst

🌟 Application Support Analyst – Join the Team Driving Digital Innovation!

Location: Leeds or Manchester  / Hybrid

Are you passionate about problem‑solving, great with people, and excited by the opportunity to support applications that power major automotive solutions across the UK and Europe?

If yes—this might be your perfect next step.

At Cox Automotive, our Product & Technology Group (CAPTG) brings together talented teams across Product, Engineering, Service, Infrastructure, Security, Architecture & Data. Together, we deliver and support the digital solutions that keep our business—and our customers—moving forward.

We’re now looking for an Application Support Analyst who’s ready to make an impact.

🚀 Why this role matters

You’ll be right at the heart of ensuring our applications run smoothly, reliably, and securely. Every day, you’ll help keep critical systems performing at their best for colleagues and customers across the business.

This is a role for someone who thrives on variety—supporting incidents, digging into performance issues, optimising systems, and championing great customer service.

💡 What you’ll be doing

As an Application Support Analyst, you will:

• Keep applications running seamlessly by proactively monitoring and resolving issues.
• Deliver high‑quality support with a customer‑first mindset.
• Act as a technical escalation point and collaborate with engineering, product, and infrastructure teams.
• Support upgrades, patches, and deployments through robust change control processes.
• Produce and maintain support documentation, knowledge base articles, and technical guides.
• Identify improvements that enhance performance, stability, and user experience.
• Ensure compliance with data, security, and organisational standards.
• Participate in out‑of‑hours support when needed.

🧠 What you’ll bring

We’re looking for someone with a strong blend of technical knowledge, problem‑solving ability, and a proactive “can‑do” attitude. Ideally, you will have:

• Experience in an Application Support or similar ITIL‑aligned environment.
• Solid troubleshooting skills and the ability to explain technical issues clearly.
• Hands‑on experience with SQL Server, relational databases, T‑SQL, XML, HTML.
• Exposure to integration/messaging platforms (BizTalk, MuleSoft) and APIs.
• Understanding of networking basics (DNS, VPN, firewalls).
• Knowledge of C# and .NET.
• Familiarity with monitoring tools (e.g., New Relic, Splunk).
• Experience using ITSM platforms such as ServiceNow or Remedy.
• Ability to produce clear documentation and contribute to knowledge sharing.
• Experience with system checks, maintenance activities, RCA, configuration management, testing and deployment processes.
• Strong interpersonal and communication skills, and a collaborative working style.
• A flexible, curious mind and eagerness to keep learning.

🌐 What you’ll be part of

By joining us, you’ll become part of an ambitious, supportive, and forward‑thinking technology function within a global organisation. You’ll work with great people, exciting technologies, and have the opportunity to shape how we support the applications powering our digital ecosystem.

👉 Ready to apply?

If you're enthusiastic, solutions‑focused, and looking for a rewarding role in a growing tech team—we’d love to hear from you.

Apply now and help us keep innovation running smoothly at Cox Automotive.