Description
We are looking for a Customer Care Agent who is passionate about helping customers, solving problems, and delivering outstanding service. In this role, you will serve as a key point of contact for customers, providing both functional and technical support while ensuring a positive, solutions‑oriented experience.
This is an excellent opportunity for someone who thrives in a fast‑paced, customer‑focused environment and enjoys building relationships, resolving issues, and contributing to continuous improvement.
Responsibilities
What You’ll Do
- Serve as a frontline representative for customers by answering product and service questions via phone and the Zendesk support ticket system
- Troubleshoot and resolve customer issues by identifying root causes, determining appropriate solutions, and following through to resolution
- Provide clear, empathetic communication to ensure customers feel heard, supported, and confident in the outcome
- Recommend potential product or service enhancements by gathering customer feedback and analyzing recurring needs
- Assist with the creation and distribution of customer training tools and resources
- Collaborate with teammates and contribute to a supportive, service‑driven team culture
Qualifications
What You Bring
- Strong verbal and written communication skills, with the ability to explain information clearly and professionally
- Exceptional listening skills and a calm, reassuring presence when handling customer concerns or conflict
- Comfort using computers, mobile devices, and mobile applications in a support environment
- College‑level coursework and/or equivalent professional experience
- Minimum of 2 years of experience in a call center or phone‑based customer service role
- A customer‑first mindset with a genuine desire to help and problem‑solve
Who Thrives Here
This role is ideal for someone who is:
- Empathetic, patient, and adaptable
- Comfortable handling multiple customer inquiries throughout the day
- Motivated by resolving issues and improving the customer experience
- Interested in growing within customer support, operations, or technical services
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hackajob is partnering with Verisk Analytics to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
