Sr Director of Software Engineering – Digital Solutions Small Business

JOB DESCRIPTION

As a Senior Director of Software Engineering at JPMorgan Chase within the Consumer & Community Bank Small Business team, you provide strategic leadership and oversight for the delivery of complex software initiatives in the digital banking space. You lead multiple technical areas to deliver innovative solutions aligned with the firm’s strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with executive stakeholders, ensuring alignment, effective risk management, and high-confidence operational delivery.  

Job responsibilities

• Oversee, direct and manage all aspects of Technology Delivery
• Leads multiple technology implementations across departments to achieve firmwide technology objectives
• Directly manages multiple areas with strategic transactional focus
• Acts as the primary interface with senior leaders, stakeholders, and executives, driving consensus across competing objectives
• Manages multiple stakeholders, complex projects, and large cross-product collaborations
• Influences peer leaders and senior stakeholders across the business, product, and technology teams
• Champions the firm’s culture of diversity, opportunity, inclusion, and respect
• Elevate the engineering standards within our organization through best practices, coaching, and talent development

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical domains
• Deep expertise in system design, full stack application development, testing, and operational stability for commercially used digital platforms web and/or mobile
• Deep expertise building and operating large scale high performance digital application (web and/or mobile) with distributed systems and cloud technologies (AWS, GCP, Azure, etc.)
• Deep expertise with enterprise design patterns and industry best practices with experience using modern technologies and design patterns (e.g., micro services, APIs, Agentic, etc.)
• Experience with building, leading and mentoring technology teams and next level leaders within the organization
• Ability to work in a dynamic, agile environment leading/working with geographically distributed teams
• Experience with implementing industry standard cybersecurity & technology controls
• Strengths in executive presentation skills and ability to influence stakeholders in a matrixed environment 

Preferred qualifications, capabilities, and skills

• Experience with financial, payments and/or digital banking systems
• Preferred experience with specific cloud providers (e.g., AWS, GCP, Azure) beyond the required expertise
• Experience with AI/ML, LLM, Agentic AI and Generative AI is preferred
• Advanced certifications or degrees in relevant fields that could enhance the candidate's ability to perform the role
• Excellent communication skills and ability to present to and communicate effectively with key stakeholders across product, technology, data and design
• Strong organizational and management skills

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.