Network Support Engineer

Location: Bristol (hybrid)

This is a hybrid position primarily based in Bristol. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working 

We give you a world of potential.

Computershare are currently looking to recruit a Network Support Engineer to join the EMEA Network Team within Computershare Technology Services.

This position sits within our EMEA Network Support Team providing 2^nd and 3^rd line support across our Computershare Technology Customers and clients. The team are always working to enhance the way we do things, so if you’re looking for a role where you can bring your ideas to the table, it’s a great one to be in!

Why would you choose this role when there are other Network Support Engineer roles in the market? Well, there are a few things that make this role stand out:

• Opportunity to work on complex and global solutions.
• You will have the chance to work with a global team and embrace different cultures.
• Career progression opportunities as you could move into Delivery Team in the future. 

This role will be based in our Bristol office 3 days a week currently with flexibility offered in relation to working from home.

A role you will love.

We are a busy team and operate in a fast-paced and ever-changing environment, so you will be readily adaptable and accepting of change with an ability to manage conflicting priorities. Don’t worry though, we do this through working collaboratively as a team and ensuring we have fun along the way.

Working to support all our CTS customers and clients, we will be looking for you to also enhance the customer experience through investigating and resolving system faults, enabling our customers to run their operations effectively.

You will be responsible for the maintenance and health of our EMEA network equipment, providing advanced technical support for networking across multiple vendor products, including Cisco Nexus, Meraki, Fortinet, Citrix and Zscaler.

Some other key responsibilities:

• Implementing policies and standards relating to Computershare’s Network  environment, ensuring adherence to security procedures.
• Preparation of technical reports for management.
• Implementing authorised/approved firewall change requests.
• Involvement in proof of concept and deployment activities when project teams require SME resource.

What will you bring to the role? 

You will demonstrate relevant experience as a Network Support Engineer working in an enterprise environment.

Essential Skills/Technologies

You will have strong understanding of Data Network infrastructure technologies including: 

• Enterprise routing, switching and wireless products (OSPF, BGP, STP, 802.11X, VPN)
• Enterprise stateful inspection and application layer firewalls (Fortinet)
• Enterprise Network Monitoring and management
• Enterprise Systems Monitoring
• Meraki (Switches, Wireless WAP’s and MX Firewalls)
• Cisco Nexus N9 Switches
• Citrix Netscaler (Gateways and Load balancers)

Desired Skills/Technologies

• Network automation (Cisco DCNM, Ansible & Python)
• Network Access Control
• Cloud Networking
• DDOS product (e.g. Akamai)
• Microsoft PKI infrastructure