Director, Crew Scheduling and Compensation

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• The Director of Crew Scheduling and Compensation will be responsible for the day-to-day operation of Pilot and Flight Attendant Crew Scheduling teams and Crew Compensation. This role will provide leadership and support to the Crew Scheduling team to enable them, in turn, to deliver the best possible service to our crew members while maximizing the utilization of our crew resources in the most effective and efficient manner. Additionally, this position will focus on process improvement and cross-collaboration, both within the greater Crew Scheduling Team and with all other Operational departments.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Lead a front line team of over 140 Pilot and Flight Attendant Crew Schedulers, Supervisors and Crew Compensation team members in a 24/7 operational environment
• Work with Labor Relations and leadership team to review, evaluate, and assist in issues and tenents of the Pilot and Flight Attendant collective bargaining agreements
• Lead strategy and establish processes to optimize crew costs and productivity
• Provide executive oversight and strategic direction for crew compensation, ensuring enterprise alignment across labor agreements, financial objectives, and operational priorities.
• Ensure crew staff plans comply with APA and APFA Contract rules and all FAA regulations
• Maintain overall responsibility for crew scheduling performance management; coach/counsel team members; set clear performance standards and goals for team members
• Maintain awareness of best industry practices regarding new technological developments for the continual improvement in the efficiency and effectiveness of crew resource management processes
• Establish and maintain good working relationships with other operational managers (e.g. in IOC, Airports, Inflight, Flight, APA, APFA) and act as the Crew Scheduling liaison with these departments and organizations
• Coordinate cross-departmental communications, primarily with the Flight-Ops, In-Flight, Labor Relations and IOC leadership teams
• Provide strong leadership in the daily operation during irregular operations for the development and expeditious handling of the operational recovery plan
• Interact with vendors to provide enhancements to current crew systems and create automation

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

• Bachelor’s degree in aviation or related field, or equivalent experience/training
• 7 years of progressive leadership experience, overseeing large cross-functional teams, with at least 4 years within the transportation industry
• 2 years of experience in Crew Management  
• Advanced knowledge of Pilot and Flight Attendant collective bargaining agreements and FARs
• Advanced knowledge of Crew Resources/Scheduling information systems

Preferred Qualifications – Education & Prior Job Experience 

• Advanced Degree preferred
• Previous experience in Crew Scheduling/Crew Resources
• Proven track record of driving operational excellence and continuous improvement initiatives
• Previous experience participating in collective bargaining agreement negotiations

Skills, Licenses, and Certifications

• Demonstrates the highest standards of ethics and integrity.
• Ability to drive sustainable change by equipping the team to adopt and evolve with changing process and technology.
• In-depth knowledge of crew management systems, including automation processes and functionality
• Ability to motivate front-line leaders and front-line team members to align around operational goals and deliver results through teamwork and individual accountability
• High performance orientation with ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
• Excellent quantitative, financial, and analytical skills with an aptitude for problem solving 
• Excellent leadership, coaching, and change management skills.
• Excellent project management and organizational skills, with attention to detail and ability to manage multiple projects on an ongoing basis
• Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills.
• Demonstrated flexibility and creativity in adjusting to shifting priorities in a dynamic operational environment, while effectively modeling leadership attributes.
• Ability to create and sustain a culture that encourages self-development, growth, and performance excellence
• General knowledge of business administration disciplines (e.g., Finance, Contract Negotiations, Labor Analysis, Labor Relations, etc.)
• Excellent communication, presentation, and interpersonal skills, with ability to handle complex topics comfortably and to interact effectively with team members at all levels within the organization, as well as with external stakeholders and vendors
• Ability to work a varied schedule, including nights, weekends, and holidays, as needed
• Highly proficient in use of Microsoft Office software, including Access, Excel, Word and PowerPoint

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.