Product Delivery Associate – Product Journey Testing ILM

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey. 

As a Product Delivery Associate in Product Journey Testing and Deposits 2.0 Infrastructure/Livesite, you enable the release of products and features by overcoming obstacles. As an emerging member of the team, you work across the organization and enable the product to continuously deliver value, while gaining skills and experience to grow within your role.

Job responsibilities 

• Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies 
• Contributes to change management activities across functional partners and documents adherence to the firm’s risk, controls, compliance, and regulatory requirements 
• Documents blockers and impediments to aid with dependency management and resource availability 
• Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines 
• Design and automate near real‑time dashboards for test quality and service health, including test execution and regression trends, defect throughput, and livesite KPIs such as incidents, availability, change success, and capacity/health.
• Ingest and normalize test and observability data from qTest, Jira, and CI/CD logs via approved APIs/connectors; schedule refreshes and publish daily/weekly—and executive—snapshots with clear, documented metric definitions for self service consumption..
• Apply approved AI and automation to generate quality and reliability summaries, surface themes, and draft progress narratives with human‑in‑the‑loop review; configure alerts for test SLO/SLA breaches, failure or defect spikes, and service health degradations, routed to owners in Teams/Jira.
• Collaborate with QA leads, SRE/livesite stakeholders, and engineering leads to prioritize test and observability metrics, iterate on visualizations, and translate insights into actionable remediation for executive and working‑level audiences.
• Continuously identify and retire manual steps in test reporting and telemetry workflows; propose and operationalize new test quality and service health KPIs and visualizations aligned to evolving objectives while adhering to firm policies and approved tooling.

Required qualifications, capabilities, and skills 

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area 
• Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area 
• Exposure to operational management and change readiness workstreams 
• Strong data skills: SQL and Excel/Power Query; familiarity with CI/CD practices and Git.
• Proficiency in at least one BI tool (Power BI/Tableau/Qlik/Looker) and building stakeholder‑ready dashboards with consistent, documented metric semantics.
• Hands‑on with Jira (JQL, dashboards), Confluence, and a test management tool (qTest/Xray/Zephyr); familiarity with testing lifecycle and metrics (pass rate, coverage, defect severity/SLA, burndown).
• Exposure to metrics and experience with orchestration (Power Automate/UiPath) and approved AI tools for summarization/classification/anomaly detection with human oversight.
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Preferred qualifications, capabilities, and skills 

• Emerging knowledge of product release and deployment processes  

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.