Senior Product Associate

If you’re excited to learn, collaborate, and help turn great ideas into customer-focused products, we’d love to hear from you. Bring your passion for product innovation to support customer-centric development, contribute to creative solutions, and help shape what’s next through fast-paced, thoughtful execution and teamwork.

The Home Lending Originations Product team is seeking a detail-oriented Senior Product Associate who enjoys getting into the details and supporting innovation in an agile environment. As a Product Associate in Home Lending, you’ll contribute to building products and features that delight customers. You’ll help challenge the status quo, remove blockers with guidance, and support a culture of continuous improvement. You’ll partner closely with cross-functional teams to deliver high-quality solutions and contribute to best-in-class products.

Join us in redefining the future of Home Lending!

Job Responsibilities

• Define and Prioritize Product Backlog: Partner with product managers and stakeholders to gather requirements, draft user stories and acceptance criteria, and help prioritize the backlog in line with business goals and customer needs.
• Collaborate with Development Teams: Work day-to-day with engineering and design to clarify requirements, track progress, and provide timely feedback; escalate risks and dependencies to ensure increments are delivered on schedule and meet quality standards.
• Conduct User Research and Testing: Coordinate and participate in user research and usability testing; synthesize insights and recommend iterations to validate and improve features.
• Support Agile Ceremonies: Participate in and help facilitate agile ceremonies (sprint planning, stand-ups, sprint reviews, retrospectives), contributing to effective collaboration and continuous improvement.
• Monitor Product Performance: Pull and analyze product metrics and user feedback to identify improvement opportunities; propose data-driven recommendations to enhance the product.
• Communicate with Stakeholders: Prepare concise updates on progress, risks, and upcoming priorities; ensure transparency and alignment across teams and stakeholders.
• Develop Product Roadmaps: Contribute to creating and maintaining roadmaps by documenting milestones, dependencies, and timelines; ensure updates are clearly communicated to relevant partners.
• Stay Informed on Industry Trends: Research industry trends, competitor offerings, and emerging technologies; summarize findings to inform opportunities for innovation and differentiation.

Required Qualifications, Capabilities, and Skills

• Customer-Centric Mindset: Demonstrates a strong understanding of customer needs and pain points, probing for root causes and using insights to inform requirements and feature prioritization.
• Product Strategy Support: Able to articulate how features align to product goals and strategy; supports senior product leaders in communicating vision and driving execution across teams.
• Data-Driven Decision Making: Comfortable using analytics and experimentation to inform decisions, measure outcomes, and iterate to improve user experience and business results.
• Collaboration and Communication: Strong collaborator across engineering, design, and business partners; communicates goals, priorities, and status clearly to stakeholders at various levels.
• Technical Acumen: Solid grasp of product development fundamentals and technical trade-offs to effectively partner with engineering and ask the right questions.
• Agile Methodology Experience: Hands-on experience in Scrum or Kanban practices, including backlog management and sprint planning, with a focus on timely, high-quality delivery.
• Problem-Solving Skills: Ability to distinguish root causes from symptoms, frame problem statements, and propose practical solutions that balance user needs and business objectives.
• Market and Competitive Analysis: Conducts market and competitor research; distills insights and incorporates them into roadmap inputs and product recommendations.

Preferred Qualifications, Capabilities, and Skills

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience.
• Experience in user experience design and solution design.
• Proficiency with Figma, Lucid Suite, JIRA, Excel, PowerPoint, and process mapping tools.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.