Mopar eCommerce Lead Product Designer & Experience Architect, Vehicle Customizer at Stellantis

As the Lead Product Designer & Experience Architect – Vehicle Customizer, you will design, prototype, and build the next‑generation customer‑facing Mopar Vehicle Customizer on store.Mopar.com. This tool will allow customers to:

• Build & price accessories
• Explore service parts
• Interact with 360° interior and exterior visualizations across Stellantis brands

You will own the complete design, user experience, interaction model, and front‑end product architecture, ensuring the tool operates seamlessly within the Adobe Experience Cloud ecosystem—including Adobe Experience Platform (AEP), Adobe Analytics, Adobe Experience Manager (AEM), and Adobe Experience Platform Web SDK.
Adobe Experience Platform enables centralized customer data, real‑time journey insights, cross‑channel personalization, and unified content delivery—critical to designing rich, personalized digital experiences.

This role is directly tied to delivering Mopar’s revenue target by optimizing the customer journey, increasing attach rate, improving conversion, and elevating overall digital experience quality.

Key Responsibilities:

Experience Design & Architecture

• Design the full end‑to‑end customer experience for the Mopar Vehicle Customizer, spanning discovery → configuration → pricing → add‑to‑cart → checkout.
• Create high‑fidelity UI/UX prototypes, interaction flows, motion/3D interaction models, and accessibility‑compliant designs (WCAG 2.2 AA).
• Architect how the customizer integrates with Adobe Experience Cloud, leveraging tools such as:
• Adobe Experience Platform (centralized, standardized real‑time customer data)
• Adobe Experience Manager for content components and asset delivery
• Adobe Analytics for experience measurement and funnel optimization
• Adobe Experience Platform Web SDK for unified customer event collection and personalization rules
• Partner with engineering to ensure the design system, UI components, and 3D interactions are implemented with visual accuracy and performance.

3D/360° Visualization Leadership

• Define UX principles for 3D/AR product interaction, interior/exterior rotation, zoom, lighting, part placement, and contextual overlays.
• Oversee the 3D asset pipeline (modeling, texture fidelity, optimization, LOD management) and collaborate with vendors and internal teams.
• Benchmark industry‑leading customizers (Harley‑Davidson, Polaris Slingshot) to deliver best‑in‑class experiences.

Product Creation & Execution

• Transform customer needs, market insights, and brand direction into intuitive, immersive design solutions.
• Lead discovery, ideation, usability testing, and iterative design cycles.
• Build design specifications for engineering teams, ensuring feasibility and platform alignment.
• Ensure robust integration with data sources such as PIM/MDM (fitment rules, ACES/PIES), pricing, inventory, CRM, and checkout flows.

Analytics, Optimization & Personalization

• Collaborate with analytics teams to establish KPIs, tracking plans, and behavioral event schemas using Adobe Analytics and Customer Journey Analytics.
• Leverage Adobe Experience Cloud capabilities for personalization, content targeting, and user‑level experience variation.  
• Use customer insights, funnel data, and A/B testing to continuously improve engagement, conversion, and experience quality.

Cross‑Functional Leadership

• Collaborate with Brand, Mopar Parts, Dealership, Engineering, ICT, and eCommerce leadership teams.
• Manage design vendors, 3D visualization partners, and DAM/CDN contributors.
• Maintain design governance across all Stellantis brand guidelines.

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with:

• An employer match on contributions to your 401k, Roth, and Catch-Up plans
• An employer contribution, even if you don’t contribute

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

• Tuition reimbursement
• Student loan refinancing programs
• 18 paid volunteer hours each year to make a difference in your community

And so much more!

When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.