Voice Data Owner Lead-Vice President

Embrace the challenge of steering complex tech projects, fostering growth and technical excellence in a dynamic environment. We are looking for a leader who is passionate about using data to accelerate product development, drive business growth, and improve the Chase customer experience. 

As a Data Owner on the Voice Data Team, you will play a key role in enabling the business to drive faster innovation through the use of its data, while ensuring that data is of good quality and well-protected. You’ll be accountable for all data in the voice product that is created, provisioned, or consumed to support business objectives, advanced analytics, business operations, and reporting. As a member of the product team, you’ll collaborate with the Product Owner, Design, and Technology Leads to ensure that the product delivers data in a manner consistent with the quality and safety requirements of the business.

Job Responsibilities

• Create plans for the development and delivery of product data to support strategic business objectives, business operations, advanced analytics, and metrics and reporting. 
• Work with key partners to drive an understanding of the data and its use within the business.  Provide subject matter expertise with respect to the content and use of data in the product and associated business area.
• Identify the scope of critical data within their product, ensuring that the prioritized data is well-documented as to its meaning and purpose, and classified accordingly with metadata to enable its understanding and control
• Support the aligned Data & Analytics lead for their product by identifying data required to be integrated into analytics platforms to support analytics projects.
• Document requirements for the accuracy, completeness, and timeliness of data within the product, and coordinate resources to deliver data quality requirements
• Influence resources to resolve identified data issues in a timely manner 
• Develop processes and procedures to identify, monitor, and mitigate data risks for data in the product, including risks related to data protection, data retention and destruction, data storage, data use, and data quality
• Manage the execution of tasks to comply with Firmwide policies, standards, and procedures related to the integrity and protection of data in the product
• Develop relationships with product data delivery partners and data consumers, including leaders in the Business, Technology, Analytics, Operations, Risk and Control functions
• Manage the execution of a set of milestones.  Understand and mitigate risks, bottlenecks, and inefficiencies in the product development lifecycle with respect to data.
• Track and manage workstreams and associated KPIs to ensure deliveries are successful

Required Qualifications, Capabilities, And Skills

• 6+ years of industry experience in a data-related field. 

• Experience managing delivery across multiple workstreams with varying timelines

• Technical knowledge of data management and governance, big data platforms, or data architecture 

• Ability to manage delivery timelines, and ensure our product and organization is on track to meet our goals

• Proficiency with SQL

• Subject matter expertise in business or product data or processes

• Ability to deliver outcomes via internal partnerships 

• Strong interpersonal and communication skills including the ability to articulate complex technical concepts to non-technical senior audiences

• Structured thinker with good business acumen  

• Understanding of Agile technological development methodology.

• Bachelor’s degree in an applicable field

Preferred Qualifications, Capabilities, And Skills

• Strong understanding of data governance principles

• Advanced degree

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans