AI Platform Manager

Summary

Summary

We are seeking an experienced AI Platform Manager to lead the design, build, integration, governance, and evolution of enterprise AI and data platforms, delivering trusted, secure, and scalable capabilities. In this role, you will shape and enable a world-class AI platform to support AI, Generative AI, and agentic use cases across technologies such as Databricks and Microsoft Foundry, working at the intersection of strategy, architecture, and execution to ensure seamless integration across the enterprise ecosystem. You will collaborate closely with cross-functional teams to define a cohesive platform vision, drive responsible AI, and influence key business outcomes, including operational efficiency. Additionally, you will ensure that AI platform capabilities align with enterprise standards, regulatory requirements, and long-term strategic objectives.

All the details

Who You Are 

• You are a strategic, paradoxical thinker who co-designs AI platform solutions, defines roadmaps, and balances immediate priorities with long-term goals, always putting M&S first

• You are a self-starter who drives initiatives independently while collaborating effectively with multifunctional teams from diverse backgrounds.

• You are an expert in designing and building AI platforms, including APIs, lakehouses, GPU infrastructure, and secure services for AI, Generative AI, and agentic use cases.

• You champion a security-first, zero trust approach, embedding compliance, guardrails, and observability across the AI lifecycle.

• You are a change agent and innovator, leading teams, removing friction, improving ways of working, and driving platform evolution and measurable business outcomes.

What You Will Do 

• Shape and influence the AI platform strategy, defining roadmaps, transition states, and enterprise-aligned solutions.

• Build and integrate core platform capabilities, delivering scalable, cost-optimized AI, Generative AI, and agentic solutions.

• Drive adoption and seamless integration across enterprise systems through self-service, automation, and codified capabilities.

• Embed security, compliance, and responsible AI practices, including governance, observability, and vulnerability remediation.

• Lead, develop, and coach a high-performing engineering team, fostering technical excellence, collaboration, and platform best practices.

What's in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

Everyone's welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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