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hackajob is partnering with BT Group to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
Service Operations providing (24/7) support to customers on services included within the private line and data product sets. This support includes accepting and progressing faults received directly from end customers and BT interfaces. It also includes proactive network surveillance and progressing faults to resolution with suppliers and vendors.
Co-ordinates maintenance and repair of the telecommunications and ancillary electronic equipment.
Work in a 24/7 service centre environment interfacing directly with end customers, various BT distributors and customer service centres.
Responsible for monitoring network and management systems performance by identifying customer traffic and customer impacting system problems.
Implementing changes.
Work with BT partners and end customers to coordinate inter working testing and fault isolation / repair.
Analyse complex equipment problems and provide recommendations and coordination of repairs or replacement of associated faulty equipment.
Manages repairs requiring knowledge of procedures utilised within the international market place. Including recording data of significant complexity.
Analyses data and prepares reports detailing results.
Responsible for driving suppliers to repair on associated access circuit faults.
3-5 years related work experience.
Current Cisco certifications preferred.
Technical knowledge on technologies such as Cisco networks (including ACI), F5 load balancers (both LTMs and GTMs), Infoblox and Bluecoat Proxies.
Good level of English (both spoken and written).
About us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
hackajob is partnering with BT Group to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.