Digital Services - BA4

 Join us as a "Digital Services-BA4" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences.

This role will be instrumental in establishing the Compliance Digital Services Team, which is central to delivering of the Compliance Digital Vision and Strategy. The successful candidate will support the onboarding and migration of key Compliance processes onto strategic platforms, managing digital workflows, driving operational efficiency, driving service delivery and enabling senior stakeholders with key data analytics and insights.

Additionally, the role will oversee the enhancement of the team’s stakeholder and user support framework, with a strong focus on delivering technical assistance and help desk support to Compliance colleagues.
You may be assessed on the key critical skills relevant for success in role, such as Digital Services, as well as job-specific skillsets.

To be successful as a "Digital Services-BA4", you should have experience with:

Basic/ Essential Qualifications:

1.     Experience operating within a Service Delivery environment.

2.     Strong understanding of Risk and Control frameworks.

3.     Exposure to Instructional Design and Training Delivery.

Desirable skillsets/ good to have:

1.     Experience of working in a Compliance function or role.

2.     Demonstrated ability to manage a Technical Book of Work.

3. Practical experience with Case Management, Workflow Management or Customer Relationship Management Platforms (e.g. Salesforce).

This role will be based out of Pune. 

Purpose of the role

To lead the development and execution of the bank's Data & Analytics strategy, aligned with the bank's overall business goals and risk appetite, ensuring data is used effectively to drive business growth, optimise operations, and mitigate risks.  

Accountabilities

• Enablement of Business or Function Unit Strategy through fostering and embedding a comprehensive understanding of how data can be used, bringing thought leadership on best practices and new capabilities to deliver Business outcomes.   .
• Adherence to data policies standards and controls and inform this over time, driving Data Quality in support of use cases.
• Partnership with the Business or Function leadership to lead the definition and prioritisation of data use cases, business data products and their implementation and realisation of benefit.
• Prioritisation of activity required for Data and Analytics and challenge the overall end to end design and architecture.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.