Control Manager Senior Associate

Join us as a Control Manager Senior Associate and turn complex data into business-changing insights—wrangling and visualizing datasets, leveraging AI with prompt engineering, and automating reporting to power smarter, faster decisions. You’ll partner across the organization to map and optimize processes, drive digital transformation, and define the metrics that showcase measurable impact.

As a Control Manager Senior Associate within the organization, you will perform data wrangling, cleaning, and transformation to prepare datasets for analysis and reporting. You will build and maintain dashboards and visualizations that translate complex data into actionable business insights. You will conduct exploratory data analysis to identify trends, patterns, and anomalies that inform decision-making. Leveraging prompt engineering techniques, you will extract insights from AI-powered analytics tools and develop automated reporting solutions to enhance data accessibility. You will partner with project teams to analyze, map, and document processes, identifying opportunities for automation and efficiency gains. Supporting process improvement initiatives, you will focus on simplification, reducing manual touchpoints, and digital transformation. Collaborating with stakeholders, you will translate business needs into analytical solutions and analyze data assets to contribute to executive decision-making. You will create process metrics and KPIs to measure the success of improvement initiatives and work across cross-functional teams to support organizational change. Additionally, you will mentor junior team members while continuously developing your own analytics and business skills, fostering continuous improvement and innovation within the team and organization.

Job responsibilities:

• Perform data wrangling, cleaning, and transformation to prepare datasets for analysis and reporting
• Build and maintain dashboards and visualizations that translate complex data into actionable business insights
• Conduct exploratory data analysis to identify trends, patterns, and anomalies that inform decision-making
• Leverage prompt engineering techniques to extract insights from AI-powered analytics tools
• Develop and maintain automated reporting solutions that reduce manual effort and improve data accessibility
• Partner with project teams to analyze, map, and document processes, identifying opportunities for automation and efficiency gains
• Support process improvement initiatives focusing on simplification, reducing manual touchpoints, and digital transformation
• Collaborate with stakeholders to understand business needs and translate them into analytical solutions
• Analyze data assets to extract actionable insights and contribute to compelling narratives that inform executive decision-making
• Create process metrics and KPIs to measure improvement initiative success
• Work across cross-functional teams to support process improvement and organizational change initiatives

Required Qualifications, Capabilities, and Skills

• Bachelor's degree in Business Analytics, Data Science, Engineering, Mathematics, Statistics, or related quantitative discipline
• 3+ years of experience in data analytics, business intelligence, or related analytical roles
• Strong proficiency in SQL for data extraction, manipulation, and analysis
• Experience with data wrangling and manipulation using tools such as Python (Pandas, NumPy) or similar
• Proficiency in data visualization platforms (Tableau, Power BI, or similar)
• Experience with Excel/Google Sheets for advanced analysis and modeling
• Familiarity with ETL processes and data pipeline concepts
• Understanding of basic statistical methods and their application to business problems
• Experience using AI-powered tools and prompt engineering to enhance analytical workflows
• 1+ years of experience in business transformation, process analytics, data analytics, or operational improvement
• Strong communication skills, both written and verbal, with ability to present to senior audiences

Preferred Qualifications, Capabilities, and Skills

• Advanced degree (Master's) in Analytics, Business, or related field
• Management consulting exposure or internship experience
• Relevant certifications: Lean Six Sigma (Yellow Belt, Green Belt), Google Data Analytics Certificate, Tableau Certification and experience with Alteryx or similar data preparation tools
• Knowledge of process mining tools and techniques
• Familiarity with prompt engineering best practices for analytical applications and understanding of agile methodologies, change management, or process improvement frameworks
• Knowledge of Lean Six Sigma, customer service principles, and systems thinking applied to process optimization
• Experience with survey design and qualitative data analysis and familiarity with A/B testing and experimental design concepts

This role requires alignment with firm-wide standards and regulatory requirements while maintaining commitment to continuous learning and staying current with emerging analytics technologies and business transformation methodologies.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.