As a UX Researcher at the UK’s second biggest employer, you’ll play a crucial role in improving experiences that help our colleague work better to improve our customer experience.
You'll be championing the needs of our store colleagues who work in store, both from a front end perspective (on the shop floor) and backend (warehouses and distribution centres). You’ll be identifying and solving user experience challenges, helping drive organisational changes and improve customer experience.
You will work with a multidisciplinary team of UX designers, product managers, data analysts and engineers. Plus, by partnering with design managers and the UX Research manager.
But what ingredients make the perfect candidate?
You’re a natural problem solver highly skilled in a range of research methods, with proven experience turning research findings into actionable recommendations that drive user-centred design and product outcomes.
You thrive working with complex challenges. You know how to investigate and map the use of systems that involve multiple services. And how to present your findings with clarity and rigour. You shine in collaborating with collaborators and leadership to ensure UX research can advise design, product, and business decisions.
And your secret ingredient is your passion for understanding people, their motivations, and behaviours, and the challenges they face. Plus, your observational and analytical skills, strong design thinking expertise, the ability to collaborate with other teams effectively, and a steadfast determination to do what is right for our colleagues and customers.