Data centre Operations

Datacentre Team Manager

Join the Access Family and see how we make software ideas become a reality!

Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow.

We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.

 What are we all about?

At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit’s to Construction, and many more.

We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.

About you:

We are seeking an ambitious Datacentre Team Manager to play a key role in leading an engineering team that is responsible for the operation of critical platforms supporting thousands of customers and millions of citizens.  You will be at the heart of the team that designs, builds, and operates modern, secure, high availability and high-performance payments processing platforms and other key solutions that maximize the efficiency of operations for our customers.

The platforms that your team will be working on support organisations across the UK, from enabling payments for major clean air initiatives such as the congestion charge and ultra-low emissions zones in London, enabling local authorities to support vulnerable citizens, and enabling payments for the BBC license fee.  While doing this you will be delivering innovative infrastructure that support Open Banking, payment wallets and alternative payment methods.

These platforms are a mix of public and private cloud, using the latest technologies to ensure that they deliver excellent service to our customers.

Day-to-day, you will:

• Lead the infrastructure and software deployment teams for all payment processing and related systems, collaborating with the other members of the wider Product & Engineering and Customer facing teams to ensure scalability, security, and high availability based on comprehensive demand management and capacity planning.
• Oversee the deployment and configuration of servers, virtual machines, and application components, ensuring the integration of software and hardware to maintain a robust system infrastructure.
• Ensure system performance and resource utilization are monitored using various tools, and that your team are promptly identifying and resolving any performance bottlenecks or issues that may arise.
• Respond to critical incidents and service outages, leading the troubleshooting efforts and coordinating with your team to minimize downtime and restore services efficiently.
• Lead the team to Implement automation to enhance and standardise deployments and upgrades.
• Ensure compliance with security standards and best practices, regularly reviewing system configurations and access controls to protect sensitive data and maintain PCI-DSS compliance.
• Collaborate with external partners to ensure seamless integration with payment authorization and settlement services, ensuring the team resolve any technical issues that may arise during the integration process.
• Provide leadership and mentorship to the technical team, fostering a collaborative and growth-oriented environment.
• Work closely with other departments in a DevOps approach to align system operations with business requirements, identify improvements that can be made to existing systems, simplify and automate deployments, promote effective communication and collaboration.
• Ensure the team maintain comprehensive system documentation, including architecture diagrams, configuration details, and troubleshooting guides, to facilitate knowledge sharing and future system enhancements.
• Create and implement the most effective infrastructure, environment and application monitoring and alerting processes, maximizing the capabilities of the available tools to ensure delivery of a proactive monitoring and alerting solution.

Your skills and experiences might also include:

• Extensive experience in managing teams running complex, secure data centre based systems that are operating 24/7/365 at 99.99% uptime and processing high volumes of transactions.
• Some understanding of the specific issues that face payment processing systems in the payments domain, particularly PCI would be helpful.
• Extensive experience of working in a DevOps culture, embracing automation, promoting collaboration, and ensuring a customer-centric approach.
• Excellent communication and leadership skills to guide the team and collaborate with other departments effectively.
• Strong analytical and problem-solving skills to help your team diagnose and resolve complex system issues efficiently.
• Proven ability to create and maintain comprehensive processes and to encourage system documentation and knowledge sharing within the team to enhance overall system support.
• Experience in leading technical projects, coordinating team efforts, and working collaboratively with cross-functional teams.
• A willingness to stay updated with the latest trends, best practices, and emerging technologies in server based systems engineering.

What does Access offer you?

We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme you’ll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you’ll also have a charity day you can take to support something that matters to you.  

At Access we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be who we are looking for.

We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun!

What’s holding you back? Come and be part of our Amazing Access Family!

Love Work. Love Life. Be You.