Job Title: BA - Payments (India Stack)
Experience: 6–8 years in a BA role across multiple high-impact projects
Job Location: Mumbai
Job Description:
• Needs to have a thorough understanding of payments workflows, including real-time payments, reconciliation, settlement, and exception handling.
• Expertise in India Stack components such as UPI, Aadhaar, eSign, eKYC, BBPS, and their application in digital payments solutions.
• Familiarity with RBI guidelines and compliance frameworks for payment systems.
• Knowledge of API integrations for seamless transaction processing between payment gateways, core banking systems, and India Stack.
• Experience working with payment processing platforms and technologies such as IMPS, NEFT, RTGS, and NPCI systems.
• Excellent stakeholder management skills to collaborate with internal teams, technology providers, and regulators.
• Experience in working in Agile Delivery methodology. Familiar with JIRA tool for collaboration and tracking.
• Employs a continuous improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved.
• Brings structure and order to undefined or large-scale problems, making them easier to address and solve.
• Uses systemic thinking and creativity in devising solution options for payment-related challenges.
• Evaluates relative costs, benefits, and obstacles of potential solutions before implementing.
• Articulates or translates complex information about payments and India Stack processes in a clear, meaningful, and structured way to suit the audience.
• Understands the Group’s priorities, business drivers, competitors, and competitive strategies to help drive strategically aligned payment solutions, considering aspects of risk/reward.
• Anticipates issues and risks in payment operations and acts quickly to mitigate them.
• Builds process flows, maps customer and user journeys for payments-related initiatives.
• Handles any unforeseen roadblocks swiftly and effectively.
• Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early.
• Builds effective working relationships with analysis and design teams in delivery partners and works well with external stakeholders.
• Often acts as an expert across multiple projects or programs simultaneously, guiding teams on their requirements gathering, design, change, or implementation approaches in the payments domain.
• May conduct one-off business research and analysis tasks related to the program or project scope
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