Client Representative, Senior Associate

Answers client requests and completes transactions to resolve client needs. May handle escalated issues.

About this job

At Vanguard, we have a client-first mentality that we live and breathe every day through our mission:
 

“To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.”

As a Client Representative, Senior Associate within our Brokerage & Investments Center of Excellence (COE), you will serve as a trusted resource for clients navigating advanced brokerage needs. This role is designed for individuals who thrive in a fast-paced environment, enjoy solving problems, and want to grow their expertise in financial services.

If you have a passion for serving others, building your skillset, and giving every investor the best chance for investment success, join our team of “crew” in the Center of Excellence!

Compensation

• Total potential compensation for this role is between $66,500 – 77,500 ($54,000 – 65,000 base salary based on licenses held plus up to a one-time $12,500 bonus and eligible partnership and promotional bonuses) within your first year upon obtaining the required licensing and achieving performance standards.

Responsibilities

We are here to simplify the world of investing and ensure our clients feel supported when they call Vanguard. In this role, you will:

• Serve as a primary point of contact for client inquiries through the phone channel related to brokerage and investment related topics.
• Provide expert-level support and education on:
  • Margin trading and requirements
  • Corporate Actions (mergers, splits, tender offers)
  • Options trading strategies and mechanics
  • Fixed Income products (CDs & Treasuries)
  • Investment education and platform navigation
• Collaborate with cross-functional teams to resolve complex issues and ensure a seamless client experience.
• Identify trends in inquiries and recommend process improvements or training opportunities.
• Maintain up-to-date knowledge of industry regulations, internal policies, and market developments.

Qualifications include

• Minimum of two years related work experience required.  Experience in client services preferred.
• Familiarity with brokerage products and services, such as margin trading, options, and fixed income instruments.
• Strong interpersonal and client relationship management skills.
• Customer-facing and/or inbound phone experience.
• Ability to explain financial concepts in a clear, client-friendly manner.
• Undergraduate degree or equivalent combination of experience.
• The SIE is a mandatory requirement for the role prior to starting at Vanguard.
• Active FINRA Series 7 and 63 licenses (or ability to obtain within the required timeframe).

How we will help

Choosing the next step in your career path can be a big decision—we are here to support you every step of the way. We provide:

• Fully paid training, coaching, and continuous support to pass the FINRA Series 7 & 63.
• Access to learning and development resources to build your financial acumen.
• Hands-on coaching by purpose-driven leaders to help you excel and prepare for future opportunities.
• Exposure to Vanguard’s Advanced Blueprint path to proficiency, enabling high-performing crew to progress within the space in as little as 6–9 months based on performance and business need.

New hires may need to be full jurisdiction registered in all U.S. states and territories.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.