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hackajob is partnering with OneAdvanced to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
Overview:
The On-Premise Software Support Agent (First Line) is the first point of contact for customers experiencing issues with locally hosted (on-premise) education software systems. This role focuses on diagnosing and resolving basic technical problems, providing guidance, and escalating complex cases to second line support when necessary.
Key Responsibilities:
Required Skills & Experience:
Qualifications:
OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.
We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.
hackajob is partnering with OneAdvanced to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.