Account Support Specialst

Description

As an Account Support Specialist at Whitespace, you’ll play a key role in supporting our Account Management team to deliver exceptional client service and help shape the future of digital insurance. This is a fantastic opportunity to join a collaborative, purpose-driven team and gain exposure to the forefront of insurance innovation. You’ll provide essential support across a wide range of account activities, helping to ensure clients have a seamless experience with the Whitespace platform. From assisting with (and potentially leading) complex onboarding projects to producing reports and presentations that inform client strategy, you’ll be a trusted partner to the Account Managers who lead our client relationships.

While the role is primarily internally focused, it offers valuable exposure to client conversations, platform development, and the market-moving ideas driving digital transformation in insurance. There is significant scope to bring your own ideas to the role and develop both personally and professionally as the business grows.

Responsibilities

Key Responsibilities

• Assist with, and have the opportunity to lead, complex client onboarding projects
• Track platform adoption and usage to identify insights and trends
• Prepare reports, presentations, and meeting notes to support client discussions
• Identify inefficiencies within the team and propose practical solutions
• Join Account Managers in client conversations where appropriate
• Maintain accurate client records and documentation within CRM systems
• Coordinate internal follow-ups across Product, Support, and Commercial teams
• Monitor account activity and usage data for internal review
• Support smooth communication between teams and timely delivery of tasks
• Demonstrate the capabilities of the Whitespace platform
• Stay curious about the insurance market, digital transformation trends, and your own development
• Complete all required compliance and product training
• Take ownership of your learning by developing a strong understanding of the Whitespace platform and the wider insurance ecosystem
• Demonstrate ethical, transparent, and customer-focused behaviour at all times.

Qualifications

Experience & Qualifications

• Familiarity with CRM systems and Microsoft Office tools
• Background or exposure to the specialty insurance market (preferred, not essential)
• Naturally curious with a strong desire to learn
• Collaborative team player who enjoys supporting others
• Comfortable working in a fast-paced environment with multiple priorities
• Positive, proactive, and solution-focused mindset
• Willing to step outside your comfort zone
• Genuine interest in technology and innovation
• Highly organised and reliable, with strong attention to detail
• Supportive and collaborative, with a desire to help others succeed
• Clear and professional communicator
• Energetic, optimistic, and enthusiastic
• Growth-focused, with a continuous improvement mindset

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