Software Engineer II - Site Reliability Engineer

Play a key role in ensuring system reliability at one of the world’s most iconic and largest financial institutions.

As a Software Engineer II (Site Reliability Engineer) at JPMorgan Chase within the Corporate Technology team, you will play a critical role in ensuring the reliability and performance of our systems and services. You will work closely with development and operations teams to design, build, and maintain scalable infrastructure, automate processes, and implement best practices for system reliability. Your expertise will be essential in identifying and resolving issues, optimizing system performance, and ensuring the seamless operation of our services.

Job responsibilities

• Design, implement, and maintain scalable and reliable infrastructure to support our applications and services.
• Collaborate with development teams to ensure that new features and services are designed with reliability and scalability in mind.
• Automate operational processes to improve efficiency and reduce manual intervention.
• Monitor system performance and availability, proactively identifying and resolving issues.
• Implement and maintain monitoring, alerting, and logging systems to ensure visibility into system health.
• Conduct root cause analysis and post-mortem reviews to prevent future incidents.
• Develop and maintain documentation for system architecture, processes, and procedures.
• Participate in on-call rotations to provide support for critical incidents and outages.
• Continuously improve system reliability, performance, and scalability through innovative solutions and best practices

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 2+ years applied experience
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
• Proven experience as a Site Reliability Engineer, DevOps Engineer, or similar role.
• Strong knowledge of cloud platforms (e.g., AWS, Google Cloud, Azure) and containerization technologies (e.g., Docker, Kubernetes).
• Proficiency in scripting and automation languages (e.g., Python, Bash, Terraform).
• Experience with monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack).
• Solid understanding of networking, security, and system architecture.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and collaboration skills.

Preferred qualifications, capabilities, and skills

• General knowledge of financial services industry