Risk Screening Checker

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Risk Screening Checker.

In this role, you will:

• Lead the quality team that focuses on operational quality performance i.e. duly completing the quality reviews, meeting the service quality requirements, minimizing cost of errors and poor processing.
• Provide oversight and manage the team and the resources effectively to ensure Service Level Agreement (SLA's) relevant to the Quality checks are met.
• Facilitate in producing MI and support in deployment of the quality model effectively.
• Proactively evaluate and escalate issues which could have a probable business impact.
• Ensure that the team delivers enhanced quality through structured coaching and feedback sessions on an on-going basis
• Completion of all assigned tasks and timely escalation of any issues impacting the performance with nil exceptions
• Ensure incidents/potential risks raised have sufficient commentary for risk mitigation. Ensure escalation is done timely and to the appropriate parties.

To be successful you will:

• Manage time effectively to ensure all defined Quality are met in addition to providing development opportunities to the quality teams within the site. This could be a hindrance if not managed aptly.
• Supporting the drive a consistent Quality structure within the site and to match the strategy followed by the other sites can be a challenge considering the involvement of multiple geographies.
• The role requires good interpersonal and communication skills to enable strong network is in existence across all locations.
• The role has accountability for meeting the quality performance of the processes across sites. So, achievement through others can be a challenge.
• The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• The role holder should keep current with understanding of systems, policies, procedures and especially relevant Group and regulations relevant to the process. The role holder will also be involved in completing the processing component as applicable to their work profile.
• Ensure incidents/potential risks raised have sufficient commentary for risk mitigation. Ensure escalation is done timely and to the appropriate parties.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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