Senior Product Associate Product Support Service

Collections and Recovery Product Delivery   

Position Name/Code/Cost Center: 1023540: Sr Product Associate (PPMS03) PRODUCT SUPPORT 

JPMorgan Chase is undertaking an aggressive transformation, which builds on the success of our current offerings. Chase is investing in innovative ways to deepen customer engagement and profitability across all channels.

The ambition is to position Chase as the undisputed leader in digital financial services and payments, and to enable delivery of highly personalized, real-time experiences that customers and users increasingly expect.

In Consumer and Community Bank, we strive to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence. Our team is at the heart of driving transformation for Collections and Recovery, focused on developing innovative offerings for our internal users.

Job Description:

We are seeking a highly motivated product analyst to play an active role in defining and executing our product roadmap. The role of Product Analyst/ Feature lead is a complicated and ever evolving one that requires individuals in the role to be able to act with authority and interact with skill and confidence across the entire product, assigned Development Teams and the product stakeholders including Operations, Legal, Risk, Compliance and Controls.  With this assignment comes the responsibility for directly and actively managing the Area Product backlogs, partnering to ensure alignment of the development teams efforts with the priorities of the product, working  to prioritize production support issues, and working within established norms in partnership with the agility leads and engineering leads.  Additionally this role works across multiple products and across lines of business and functions to execute transformational strategies aligning with innovative capabilities and data analytics to deliver the target state.

A successful candidate will be passionate about our mission of delivering a refined end-to-end journey that addresses the needs of customers facing financial hardship, through omni-channel options and data driven interactions. Strives to meet customers where they are, in their channel of choice and provide options for them to resolve their debt.  Focused on customer and associate satisfaction through research which drives our designs. By focusing on the customer and associate, we decrease net credit losses thereby delivering for our Shareholders. 

Additional Considerations

• The role of Product Analyst/ Feature lead is a complicated and ever evolving one that requires the analyst to be able to act with authority and interact with skill and confidence across the entire product, their assigned Development Teams and the product stakeholders including Operations, Legal, Risk, Compliance and Controls.
• This person should have the ability to look at all sides of the product in question extremely well, and must possess good communication and organization skills. 
• The successful candidate will be able to identify and engage the right people when needed and foster sense of urgency when facing headwinds that put timelines at risk. 
• The successful candidate will be required to understand and work within the product ownership model, combined with a level of business acumen to help drive requirements and prioritization.
• Daily responsibilities will include leading of the development teams as well as partnering with the Collections Applications Support team to enable them to resolve issues and communicate effectively. 
• The successful candidate will be required to understand emphasize controls and monitoring in every initiative they  support. 
• The successful candidate will be responsible for directly and actively managing the development team backlogs, partnering to ensure alignment of the development teams efforts with the priorities of the product, working  to prioritize production support issues, establishing the new set of norms in partnership with the agility leads and engineering leads and monitoring and utilizing the agility metrics to improve how they manage the priorities and backlog of assigned teams.
• The successful candidate will be required to understand and become familiar with the governing  policies controls and procedures that will allowed them to act with authority while at the same time engendering an atmosphere of collaboration and an observed enhanced diligence in attention to the details.

We operate in a hyper-collaborative way in which we value and expect the following behaviors: 

• Put customers first
• Value common sense and simplicity over complexity
• Make decisions quickly and move nimbly
• Celebrate diverse ideas
• Succeed and fail together as a team

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.