Technical Program Manager - Checkouts

Summary

Summary

The Technical Programme Manager for Checkouts leads delivery across the Assisted and Self‑Checkout technology estate. This role ensures the safe, predictable and well‑coordinated delivery of changes across SCO devices, POS systems, payment flows, peripheral hardware, software releases, integrations and store operations.

The Checkout TPM works across Product, Engineering, Store Operations, Architecture, Cyber Security and multiple vendors (including hardware & payments partners) to manage sequencing, dependencies and operational readiness for all checkout‑related change. They are responsible for planning, risk management, cross‑team coordination, rollout preparation, and ensuring that colleague and customer impact is minimised.

The role requires strong delivery discipline, clear communication, and the ability to navigate legacy systems alongside modernisation work.

All the details

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you’ll do

• Define programme objectives, success metrics, and governance frameworks.
• Develop coordinated plans, manage dependencies, risks, and budgets.
• Act as the primary liaison between technical teams, senior leadership, and business stakeholders.
• Partner with Engineering Managers and Solution Architects to ensure technical feasibility and quality.
• Drive adoption of modern practices such as automation, observability, and zero-trust security.

Who you are

• Proven experience in technical programme management within large-scale infrastructure or cloud transformation.
• Strong understanding of enterprise infrastructure (networking, servers, cloud platforms, security).
• Expertise in governance, risk management, and customer communication.
• Ability to lead sophisticated dependencies and deliver outcomes in fast paced environments.
• Excellent leadership, influencing, and problem-solving skills.

Everyone’s welcome

We are ambitious about the future of retail. We’re redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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