Technical Product Manager
Manager – Adobe, META &
distribution (B19)

Reports to (Job Title and grade)

Director of Commercial
Technology

Function: Technology Job Family:

Technical Product
Management
JD Completed By: Matt Arnull Date: 02/2025

Purpose of role

The Technical Product Ownership sub-family focuses on the technical aspects of product development,
delivery, and maintenance. Roles within this sub-family are responsible for defining and managing the
technical specifications, architecture, and performance of products and platforms. They act as the
bridge between technical teams and product delivery, ensuring that technical solutions align with
business objectives and meet scalability, performance, and security standards.
This sub-family emphasizes technical leadership, including the evaluation of system architecture,

management of technical debt, and oversight of API integrations and infrastructure needs. This sub-
family also supports innovation by identifying and implementing emerging technologies to enhance the

technical capabilities of products and platforms.

Main responsibility of role

Manage the technology supporting our marketing technology platforms, covering the roadmap, backlog
management, releases, adoption and production KPIs, working with senior business stakeholders and
product owners to ensure overall alignment with the business and Technology strategy.
Lead the planning and management of change across the platforms, working with the other teams
across the Commercial Tower, as well as with the Hotels and Restaurants Tower, and the Infrastructure,
Security and Operations teams, whether system or configuration-related, that drives value across
Whitbread as a whole.
Ensure that requirements are accurately defined, and that implementation is scheduled and delivered in
a timely and efficient manner, whether through internal or 3rd party resources.
Manage the relationships with the key suppliers across support, development and future development.
Implement and oversee quality assurance processes to ensure the platform meets high standards of
reliability and performance.
Provide technical guidance and leadership to the development team, ensuring best practices in coding,
architecture, and deployment.
Ensure the security and resilience of our key platforms and that all code and configuration is to the
appropriate standard and compliance.
Drive the continuous improvement of the platform and operations to drive the cost of ownership of the
platform, including costs impact on other towers across technology.

Stakeholders/customers

Commercial Team Product Owners and Head of Digital Product
Hotel Operations teams in the UK and DE
Marketing Director / Head of eCommerce / Head of Commercial DE / Director of Sales and Distribution
Corporate Technology Tower
Hotels and Restaurants Technology Tower

JOB DESCRIPTION
This document has been labelled as Non-Confidential

Infrastructure, Security and Operations Tower
Data Tower
Commercial Tower – Architecture, Service Delivery, Head of Site Reliability & Dev Ops and Head of
Programmes, and the other Technology Product Managers in the Commercial Technology Tower

Level of expertise required

Knowledge Skills Experience

JOB DESCRIPTION
This document has been labelled as Non-Confidential

· Manage and deliver end-to-end
technology programs and initiatives,
aligning technology solutions with business
objectives, driving stakeholder
engagement, and ensuring measurable
outcomes.

· Execute key digital product/service life-
cycle activities, planning and aligning with

procurement and distribution and
developing standard processes and tooling
requirements to support asset life-cycle
management.
· Manage the development and/or delivery
of a significant element of the
organization's product/service
development program, creating and
driving the product/service road map and
managing the backlog.
· Take responsibility for all aspects of a life
cycle of a group of products, including
long- and short-term development and
marketing. Stay abreast of trends in the
marketplace to ensure the products'
competitive position.
· Build and manage strategic relationships
with diverse teams, ensuring effective
collaboration and alignment of priorities.
Facilitate coordination and resource
mobilization to achieve project or product
outcomes.
· Lead efforts to embed security
requirements into the product
development lifecycle for multiple
products. Collaborate closely with the
Information Security team to identify,
mitigate, and resolve security risks and
ensure full compliance with policies and
standards.
· Lead development of new innovations or
support business units and teams in new
product and service initiatives, acting as a
methodology expert and facilitator for the
most-critical innovation teams across the
company.
· Develop and implement stakeholder
engagement plans for projects to identify
relevant stakeholders, to develop positive
stakeholder relationships, and to ensure

· Uses comprehensive knowledge and skills
to act independently while guiding and
training others on managing and
developing all aspects of a product or
service so that it achieves its maximum
impact and value in the market.
· Works at an advanced level to define the
program, component projects, and
operations, adapt existing life cycle
frameworks to the unique nature of the
program, and orchestrate the integration
of all component parts to deliver the
program outcomes and benefits. Typically
works independently and provides
guidance.
· Works at an advanced level to understand
and apply the Software Development Life
Cycle (SDLC), including requirements
analysis, design, development, testing, and
maintenance, to effectively develop
software that supports modelling activities.
Typically works independently and
provides guidance.
· Works with full competence to develop
an effective change strategy based on gap
analyses and enterprise readiness
assessment results, including transitions
states and release plans. Typically works
without supervision and may provide
technical guidance.
· Uses comprehensive knowledge and skills
to act independently while guiding and
training others on analyzing the business
requirements that IT solutions must meet.
· Works without supervision and provides
technical guidance as required on
identifying, managing and controlling
project-related changes.
· Works with full competence to identify,
track, and enable the achievement of the
planned benefits and intended outcomes
of a program and associated projects.
Typically works without supervision and
may provide technical guidance.
· Uses comprehensive knowledge and/or
skills to act independently with guiding and
training others on identifying, assessing,
prioritizing and managing project-related
risks. · Uses comprehensive knowledge and
skills to act independently while guiding

Minimum 5 years industry experience,
preferably in Hospitality and Digital
Platforms
End-to-end delivery and ownership of
platform level products
Proven track record in release
management and working with
stakeholders across IT and People teams.
Experience of managing marketing
technologies and distribution systems
across either Retail or Distribution.
Ability to troubleshoot, analyse complex
problems and suggest solutions
Ability to effectively manage business
escalations with both the business and
Supplier.
Confident bringing a growth mindset
and experience leading Product Owners,
goal setting and coaching Navigation of
multi-layered, matrix organisations,
through great communication, attention
to detail and system thinking

Strong technical background with
proficiency in relevant technologies (e.g.,
cloud services, databases, web
development frameworks).

JOB DESCRIPTION
This document has been labelled as Non-Confidential

that each stakeholder has an appropriate
share of voice.
· Identify and assess new opportunities for
innovation and emerging technologies,
leading proof-of-concept initiatives to
enhance platforms, processes, and
operations, while addressing areas for
improvement within existing practices.
· Develop and/or deliver budget plans with
guidance from senior colleagues.
· Communicate the actions needed to
implement the function’s strategy and
business plan within the team. Provide
clear guidance on how these actions align
with the organization’s mission, vision, and
values, fostering collaboration and
motivating extraordinary performance.
· Identify individual development needs
using the organization’s formal framework,
including requirements for continuing
professional development. Plan and
implement targeted training and
mentorship initiatives to enhance team
capabilities and align them with future
workforce needs. Provide informal training
or coaching across the organization to
foster improved performance and
professional growth.
· Manage and report on the performance
of a substantial, diverse team; set
appropriate performance objectives for
direct reports or project/account team
members and hold individuals accountable
for achieving them; take appropriate
corrective action where necessary to
ensure the achievement of team/personal
objectives.

and training others on developing products
using appropriate methods, tools,
processes, systems, and/or software.
· Works without supervision and provides
technical guidance when required on
maintaining the security, integrity,
compliance and continuity of IT systems
and services.
· Works with full competence to assess
process performance and recommend
improvements. Typically works without
supervision and may provide technical
guidance.
· Works at an advanced level to create,
analyze and monitor budgets in line with
organizational and project/program
criteria; identify trends and forecasts.
Typically works independently and
provides guidance.
· Works without supervision and provides
technical guidance when needed on
developing a knowledge management
system that can help the organization
achieve its goals by collecting and using
the information, data and intellectual
resources of its employees.
· Uses comprehensive knowledge and skills
to work independently while providing
guidance and training to others on
developing appropriate plans or
performing necessary actions based on
recommendations and requirements.
· Works at an advanced level to orient work
in a workflow to plan, organize, and
execute the steps it takes to achieve a goal
to achieve higher efficiencies. Typically
works independently and provides
guidance.
· Uses comprehensive knowledge and skills
to act independently while guiding and
training others on motivating all employees
to learn, grow and develop so that they
can obtain the knowledge and experience
they need to help the organization reach
its goals.