Education Lead

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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Education Lead

• Global Payments Service Operations supports processing and other high end payments related activities for multiple business entities across the group. This is the role of assistant manager training utilities within the payments business service and the role holder works with the Lead for Payments training to steer the education agenda based on the Training Target Operating Model. 
• Global Payments Service Operations serves multiple distinct Business Regions of HSBC Bank covering their entire Global Payments operations. Several differing platforms are used for different business regions and the role holder will manage the responsibility of training the workforce on these domains.
• Management of large payment transactions poses substantial financial / reputational risks to the Bank. The employees are required to ensure accuracy by correctly interpreting and acting on upskilling employees to handle these Payment Instructions and ensure that awareness is created on task prioritization, accountability is taken by the workforce to process and complete transactions and requests in accordance with business approved procedures.

In this role, you will:

• Business: To act as trainer / education resource for the payments business function and support training programs (virtual, hybrid, and in-person) for payments processing (high and low value), payments investigations (high and low value), payments contact centre processes, soft skills, operational excellence, and risk.
• The GPS team manages work which is extremely critical, and mismanagement causes operational risks. The job holder will be responsible for offering suitable upskilling for the workforce (irrespective of job grades) on concepts related to Operational Risk.
• The job holder will be responsible for cascading the job objectives for new joiners, employees working in the workforce as part of annual job objective announcements. The job holder will be responsible for partnering with Education Managers, AVP Education, HITT (HSBC Institute of Technical Training), L&D (Learning and Development), Human Resources, workforce management, Operational Excellence teams to drive outcomes related to the training agenda for payments workforce.
• Job holder is required to develop skills pertaining to operational excellence and support in the capacity of business process consultant for OPEX. OPEX involves educational responsibilities such as workplace walks, running community of practice sessions, running monthly activities, conducting educational carnivals, provide walkthrough to senior management from time to time, provide walkthrough to visitors, creative writing, and content building from time to time.
• Job holder must possess the ability to manage large amounts of data related to headcount, functional reporting lines, GLMS reports, performance management outcomes, learning curves, publish training reports, prepare governance packs etc.
• Job holder must possess the ability to write and review standard operating procedures, performance management information, coaching documents, interpret quality assurance reports, interpret quality checking reports, incident reports etc. to identify training themes and design refresher sessions. Job holder needs to liaise with the management team at various job grades, business areas, onshore working partners, and key stake holders.
• Communication is at the heart of this job role and the role holder must be in possession of excellent written and spoken skills in English. Possessing the ability to speak other foreign languages such as Mandarin, Polish, or French will be considered an additional skill which will help in the agenda the Education team drives.

To be successful you will:

• Functional: Ability to speak and understand English fluently. Flexibility to work different shifts and manage challenging schedules. Computer knowledge of working well with the MS Office tools.
• Excellent conversational skills to engage a wide range of internal customers. Ability to write good quality business letters, emails, and reports.
• Ability to learn quickly and transfer knowledge appropriately. Ability to understand and interpret complex numeric data. Ability to maintain focus while working with voluminous data.
• Others Ability to engage with a wide variety of people and work within a team. Training certification from British council, KPMG or degree in Literature, Language, or Mass Communication.

You’ll achieve more at HSBC

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HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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***Issued By HSBC Electronic Data Processing (India) Private LTD***