Product Director

Chase has been a leading provider of auto financing for more than 80 years, and is one of the largest auto lenders in the U.S.  The Chase Auto business does business with 3 types of clients: Consumers, Original Equipment Manufacturer (OEMs), and Dealers. The Deepen My Relationship Area Product Owner (APO) will drive the strategy and execution of products for our sales teams and bankers who support dealers in their financial journey with Chase. Their roadmap will support the respective business OKRs. To support this objective, the APO will manage a team that focuses on rolling out end-to-end digital platforms for our sales team and bankers that enable them to more efficiently drive business and sales strategy.

As the Product Director within the Deepen My Relationship Area, you will promote the strategy and execution of products for our sales teams and bankers who support dealers in their financial journey with Chase. You will manage a team focused on rolling out end-to-end digital platforms, enabling our sales team and bankers to efficiently promote business and sales strategy.

Job responsibilities

• Provide the vision and set direction for the Deepen My Relationship space in coordination with key customers and stakeholders
• Manage, refine and prioritize the product backlog to drive value
• Collaborate with various product owners across Auto and CCB on the creation of product line strategies
• Partner with business leads and cross-functional stakeholders to understand and prioritize the product agenda 
• Deliver on the long term strategy to create features and capabilities to meet key business objectives
• Understand and evaluate technology to drive product expectations
• Collect and evaluate customer feedback from various forums to constantly improve the product
• Maintain and collect customer and user insights by data analytics/metrics
• Optimize the customer experience using data analytics to track the end-to-end flow
• Understand tech stack and support the modernization agenda 

Required qualifications, capabilities, and skills 

• Product management experience, especially in a leadership capacity requiring managing complex operational systems and a diverse team
• Strong influencing skills to drive a varied group of senior stakeholders towards a common goal
• Customer obsessed and ability to build compelling and differentiated experiences/product strategy 
• Strong problem solving/analytical skills/strategy and proven experience managing undefined business challenges
• Optimizing environments for teams, removing impediments and managing executive sponsorship to accomplish goals
• Conflict Resolution and Negotiation
• Budget and Finance Management 
• Respects, values, and promotes diversity and inclusion by managing to the unique capabilities and distinctions of team
• Knowledge and experience executing Agile model (Lean, Agile, etc.)

Preferred qualifications, capabilities, and skills 

• Market Segmentation and Valuation
• Understands Auto line of business processes, policies and technology strategy
• Understanding of salesforce and other sales tools

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans