Senior Manager, Training Strategy and Program Integration

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you will experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to gain experience, new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

You will be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we will win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we will do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.

How will you make an impact in this role?

Enterprise Data Management & Products (EDMP), a key part of our Enterprise Technology Services organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. The Enterprise Data Office (EDO) is part of Enterprise Data Management & Products (EDMP). Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

American Express continues to invest in enterprise data management, and as part of the journey, the Enterprise Data Office is seeking a Senior Manager to drive training and program integration.

Primary Responsibilities:

• Support build and management of the data training strategy and plan for the Enterprise Data Office, designing a scalable and cohesive learning and development function that addresses skills gaps across Enterprise business and technology teams.
• Partner with business and technology leaders to ensure the right audiences are identified and enrolled in the data training program aligned to their roles and responsibilities and learning needs.
• Establish and own key training metrics and evaluation processes to measure effectiveness, track adoption, and ensure learners meet enterprise data standards and proficiency goals per regulatory requirements.
• Design and operationalize a long-term sustainment model for learning, enabling reinforcement, evolution, and preservation of foundational training while ensuring relevance for future audiences and enterprise priorities.
• Collaborate across EDO teams, Enterprise teams, and senior leadership to generate buy-in, align with broader organizational change management efforts, and integrate training efforts with enterprise initiatives, including communications, policy, and governance.
• Provide ongoing support to key data management forums (e.g., Enterprise Data Council), cascading key messages regarding the training program, ensuring accuracy of messages pertaining to training, and promoting the benefits of the EDO program and training as an enabler.

Minimum Requirements:

• 4+ years of experience focused on learning and development and / or training strategy and planning.
• 2+ years in program management for cross-functional initiatives .
• Bachelor’s degree.

Preferred Qualifications:

• Detail oriented with a high degree of personal accountability; strong self-starter with an ability to autonomously multi-task and meet competing deadlines.
• Experience at large US and / or global financial institutions.
• Experience managing critical and time-sensitive deliverables.
• Proven ability to lead, influence and motivate stakeholders within and outside of your direct authority to achieve aggressive goals.
• Excellent communication skills with a demonstrated ability to articulate complex concepts in a manner consumable by a broad stakeholder base, including a senior executive audience.
• Experience in an environment with ambiguity, using structure, influence, and prioritization to keep the work and team on track.