About The Role
Lead end user IT operations across EMEA. Own service quality, asset lifecycle, and operational readiness. Run a reliable remote support model that integrates with the global follow-the-sun IT setup.
What You'll Be Doing
- Own EMEA IT service delivery. Drive intake, triage, escalation, and closure with clear user updates.
- Lead and coordinate a distributed support model. Manage remote IT engineers and MSPs with clear routines and accountability.
- Act as the escalation point for complex incidents. Drive root cause and reduce repeat issues.
- Own endpoint hygiene across EMEA. Ensure provisioning, device compliance, patching, and baseline security controls follow global standards.
- Own identity and access execution for IT operations. Ensure joiners, movers, and leavers are handled cleanly and on time.
- Own EMEA asset lifecycle. Procure, ship, track, recover, and audit devices and peripherals, maintain accurate inventory and custody.
- Run EMEA operating cadence. Weekly backlog reviews, SLA tracking, and continuous improvement plans.
- Coordinate office readiness where applicable. Cover connectivity basics, meeting room equipment, and local vendor support.
- Support European and African realities. Handle logistics constraints, local sourcing, and higher-latency environments with practical workarounds.
- Maintain runbooks and documentation for EMEA and Africa processes and recurring incident patterns.
What You'll Bring
- 5+ years in corporate IT operations or end user computing.
- Experience leading or coordinating a remote team, including vendors or MSPs.
- Strong experience operating across EMEA, with preference for direct Africa coverage.
- Strong endpoint management across macOS and Windows at scale, Linux a plus.
- Solid identity and access fundamentals, MFA, least privilege, secure provisioning.
- Strong troubleshooting and root cause analysis, able to stabilize noisy environments.
- Strong written and spoken English, clear stakeholder communication.
- Comfortable working across time zones and coordinating with global IT and Security.
Nice To Have Experience
You do not need all of these, but they help.
- Endpoint management and MDM, Intune preferred.
- ITSM tooling, Jira Service Management or equivalent.
- Google Workspace and core SaaS administration.
- Collaboration tooling, Slack.
- Office networking basics, Ubiquiti or Mikrotik useful.
What’s In It For You
- A competitive salary + individual performance based bonuses every quarter
- 28 days paid annual leave
- Referral bonuses & flash bonuses
- Top of the line equipment
- Annual company retreats to provide great internal networking opportunities
Interview Process
- Remote video screening with our Talent Acquisition Team
- Home assignment created by the team
- Remote video interview with Team Members (60 Mins)
- Final discussion with the hiring manager (60 mins)
If you're interested, we encourage you to apply!
Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.
hackajob is partnering with Sporty Group to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
