Senior Windows & VMWare Infrastructure Engineer

The successful applicant will participate in the architectural design, configuration, deployment, and management/support of the IT estate for a large Irish customer.

This is a hands-on role requiring excellent communication and technical skills.

Duties & Responsibilities

• Technical Lead who will be responsible for the support and ongoing project work on the Windows & VMware side of the customers estate.
• Will work closely with the customer daily, attending planning, support, design, and strategy meetings.
• Comfortable mentoring junior team members.
• Management of team resources and customer expectations to ensure capacity as required.
• Working closely with other Version 1 Technical Leads to ensure an overall understanding and approach to the customers IT estate management is maintained.
• Documentation and development of designs, processes and procedures.
• Work within a structured ITIL / ISO20000 IT Service Management environment.
• Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions.
• Excellent presentation, verbal, interpersonal and reporting skills arising from customer facing and on-site experience.
• Escalation point for major incidents/investigations.

Experience we are looking for:

• Solid technical aptitude, the ability to work in a team, good people skills and a minimum of 5 years' experience working within a similar technical role.
• Strong working knowledge of modern Microsoft technologies – e.g. Active Directory, Microsoft Entra, M365.
• Experienced in the support and configuration of virtualised Windows VMs (server 2016, 2019 & 2021).
• Expert Domain Controller knowledge required.
• Proven experience deploying, supporting, managing and troubleshooting VMWare ESXi, SRM, and vCentre.
• VMWare & Windows certification a distinct advantage.
• Disaster recovery and site replication solutions experience using VMware Site Recovery Manager.
• Working knowledge in networking and security best practise.
• Interpreting, understanding and solving complex technical problems/incidents.
• Project or support delivery experience with client facing background.
• Strong experience across multi-server, stand alone and clustered solutions.
• Excellent troubleshooting skills required.

Desirable skills

• Performance monitoring experience would be valuable, e.g. Opsview, Nagios etc
• GitHub experience
• Experience using ServiceNow
• Experience with backup technologies (e.g. NetBackup, Veeam, Backup Exec, ARCserve, Data Protector, CommVault)
• ITIL® Foundation Certificate in IT Service Management