VP, Product Manager - Small Business Credit Cards

JOB DESCRIPTION

As a Vice President, Product Manager for Small Business Credit Cards at JPMorganChase, you will define and execute the vision, strategy, and roadmap for millions of small business customers. You will lead a team of product managers and a cross-functional squad – including designers, data scientists, and engineers – to deliver innovative solutions that improve the cardholder experience. As the customer's advocate, you will partner closely with internal teams to turn insights into features and customer experiences that drive business growth and satisfaction. 

Job Responsibilities 

• Lead the product vision, strategy, and roadmap for the small business cardholder experience across digital, servicing, and branch channels
• Translate data driven insights into impactful product launches and customer experiences
• Collaborate cross-functionally with internal teams to drive product development  
• Author requirements and user stories  
• Define, monitor, and analyze key performance metrics  
• Mentor and develop product managers within your team

Required Qualifications, Capabilities, and Skills 

• 7+ years of experience in product management in high-volume, data-rich environments
• Demonstrated ability to understand customer needs and translate insights into products 
• Strategic thinker with experience making trade-off decisions and connecting details to the bigger picture

Preferred Qualifications, Capabilities, and Skills

• Experience in financial services especially cards, wallets, or payments
• Experience launching new products in account management, spend management, or payment enablement
• Familiarity with APIs and agile environments
• Proficiency in SQL and/or experience with data analysis tools

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.