Guidewire Chapter Lead

The main responsibilities of a Chapter Lead are to build the capabilities of the technical people in the Tribe. You will equip them with the skills, tools, and standard approaches to deliver functional excellence, ensuring that they are
focused on delivering value to the business. The Chapter Lead takes responsibility for the line management of the technical people
within the tribe.

At the same time, as a Chapter Lead you will operate as a Senior Engineer within the Claims Value Stream supporting your HoC
deliver on the capabilities. You will use your skills and experience to help design and deliver quality solutions to our end users and
customers. The Chapter Lead ensures engineering excellence is delivered throughout the Tribe.

Capability
This is an exciting opportunity to join a multi-skilled agile team in IT BTG - Applications, in which you will be part of the development of
our core internal customer facing applications which allow customers to interact with our products.
We are a progressive team working with cutting edge technologies such as Java, JavaScript, Guidewire, and best in class tools such as, NPM and CI/CD processes.

Accountabilities
Accountable for recruitment, development and retention of technical resources including career pathway development for all
technical squad members.
Accountable for defining and setting compensation, benefits, and promotions for all members of the relevant Chapter.
Accountable for providing and applying effective performance management processes and mechanisms supporting squad
leaders and product owners in increasing squad performance.
Accountable for providing an inclusive environment where Chapter members have freedom and safety to innovate, experiment,
and learn from failure.
Accountable owner and role model for applying the following values: productivity, quality, transparency, and openness over
internal politics into the Chapters ways of working and production of outcomes.
Accountable for providing open and effective communication channels leading to greater knowledge transfer within the
Chapter.
Accountable for ensuring engineering, design and testing standards and practices comply with Admiral IT governance and
architectural standards while performing in a heavily regulated environment.

Responsibilities
Responsible for providing line management duties for all Squad technical members within the relevant Chapter with a view to focussing on coaching and mentoring techniques that align to both agile principles and Admiral values.
Responsible for technical resource recruitment, retention and overall onboarding process for all Squad level technical members.
Responsible for supporting both personal and technical skills development for all Squad level technical members enabling greater Squad operational performance.
Responsible for providing effective career development for all Squad level technical members of the relevant Chapter.
Responsible for effectively administrating Chapter member’s compensation, benefits and promotion processes.
Responsible for enabling Squads to meet their expected outcomes by supporting them in problem identification, root cause
analysis, and decision-making.
Responsible for improving Squad performance by applying effective performance management controls leveraging input from
relevant Squad Lead and Product Owners and providing corrective actions when necessary.
Responsible for identifying and teaching the required software and hardware engineering skills needed to support the
development of high-quality code, components, systems, and solutions.
Responsible for supporting all Chapter members in living the following values in everything they do: productivity, quality,
transparency, and openness over internal politics.
Responsible for serving as a senior coach and advisor to Agile Squads. Remaining close enough to the Squads to add value
and to be a competent manager, while staying far enough away to let them problem-solve on their own.
Responsible for supporting Squad Leads and Product Owners in knowledge transition between both Squads and the wider
Organisation by applying clear and concise communication channels.

Key Interactions
Conducting regular 1 to 1s with technical staff members.
Conducting annual performance reviews and coordinating personal development plans.
Close relationship with Tribe leadership focussing on understanding the development needs of their people.
Participate in quarterly Portfolio Sync and weekly Portfolio checkpoint sessions and support teams by helping them remove
systemic impediments.
Help protect teams from distractions and unrelated or unnecessary work.
Work with Tribe Leadership to establish and monitor staffing needs.

Knowledge and Experience Required
Extensive experience of delivering quality solutions as part of software development life cycle from requirements through to
deployment.
Knowledge and experience of Line management through both coaching and mentoring techniques.
Knowledge and experience in Scrum development practices, using associated tools for testing and continuous integration &
deployment.
Extensive knowledge and experience with design & development of solutions for Guidewire Claims Centre. These can be
gained through the full stack of technologies relevant to achieving business value (Technical Analysis, UI Design, Integrations,
Cloud Engineering, Testing, Deployment, etc.)
Knowledge of identification and management of specific engineering, design and testing standards and practices that comply
with internal organisation IT governance and architectural standards while performing within a heavily regulated environment.
Knowledge and experience in the use of tools such as: Jira, Confluence, Azure Dev ops etc.