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Customer Experience MI Analyst
Location: Morley/HybridSalary: £26,000Contract: Permanent
Are you passionate about turning data into meaningful insight that shapes exceptional customer experiences?We’re looking for a Customer Experience MI Analyst to help us understand what drives our customers, improve their journeys, and strengthen our operational performance across the organisation.
In this role, you’ll transform customer and operational data into clear, actionable insight. You’ll support key projects, enhance reporting capability, and ensure our service delivers for every customer, every time.
What you’ll be doing
As our Customer Experience MI Analyst, you will:
Ensure the quality, accuracy, and reliability of Customer Experience data.
Deliver high-quality insight and reporting using tools such as Power BI or Databricks.
Own ad hoc customer insight and reporting requests, managing priorities and ensuring objectives are met.
Track progress of tasks and projects, keeping stakeholders and the Customer Experience Insight team informed.
Ensure all data handling and analysis complies with GDPR and internal standards.
Investigate customer-related performance issues, identifying root causes and using analytical approaches to support solutions.
Maintain data governance standards across all reporting outputs.
Collaborate with Customer Service, Operations, and CX teams to translate insight into meaningful, actionable improvements.
Support customer-focused initiatives by cleaning, preparing, and analysing data to identify pain points, measure success, and highlight opportunities.
Contribute to the delivery of data-driven customer service solutions.
What you’ll bring
Essential
Understanding of SQL, Python, and/or DAX, with the ability to apply these in analytical tasks.
Strong computer literacy and confidence working with multiple data sources.
Excellent numerical and analytic
hackajob is partnering with Evri to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.