Save time and effort sourcing top tech talent
hackajob is partnering with Comcast to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
Job Summary
FreeWheel connects the world’s leading media companies and brands across the premium streaming TV ecosystem. Bring your critical thinking, initiative, self‑efficacy, and confidence to a role centered on delivering an exceptional learning experience for our clients. In this technical training position, you will help users understand and navigate the FreeWheel platform, breaking down complex concepts into clear, accessible guidance that empowers customers in their day‑to‑day work. You will foster a positive, supportive training environment for clients, building the skills they need to succeed with FreeWheel’s technology. This role is based in our New York headquarters (in‑office 4 days per week) and offers a strong pathway for growing your career in ad‑tech. Why this role matters You will play a key role in helping external clients feel confident and successful as they learn to use the FreeWheel platform. Working closely with Solutions Engineering, Account Management, Sales Engineering, Product Management, and Product Marketing, you will guide clients through end‑to‑end workflows using clear learning goals that drive product adoption and expand feature utilization. You will also use our training networks to view, test, and validate new features as they’re released, ensuring both live training and learning materials reflect the platform’s latest capabilities. Your work ensures that every training experience feels current, accurate, and directly connected to real client needs. You will gain hands on experience at the forefront of TV ad tech, building your expertise from the ground up within a premium video marketplace and supporting partnerships that span leading platforms and publishers like Roku, Warner Bros. Discovery, and A+E.
Job Description
Responsibilities
- Deliver engaging client-facing training sessions, providing confident, technically fluent instruction that helps users understand and navigate FreeWheel’s ad tech platform.
- Translate complex, real-world client workflows into clear learning goals and paths and develop relevant, scenario-based training that reflects actual customer use cases and business needs.
- Use the training networks and administer the LMS (e.g., Docebo) to ensure readiness for demonstrations, accurate course setup, assignments, and consistent reporting.
- Validate new product features and update training material (slides, exercises, videos, job aids) so content always reflects current product behavior.
- Create polished instructional content and high-quality recorded modules using tools such as Camtasia, Audiate, and MS365.
- Measure and improve learning effectiveness using core KPIs: time to first value reduction, training CSAT, certification pass rates, and LMS completion/engagement rates.
- Collaborate cross functionally with Solutions Engineering, Account Management, Sales Engineering, Product Management, and PMM to align training with product releases, client needs, and go-to-market priorities.
- Thoughtful use of AI tools to increase efficiency, streamline routine tasks, and support problem solving and content creation.
- Travel may be required (15%). The role is in-office in New York (4 days/week).
Core strengths
- Critical Thinking: Break down complex workflows, identify key decision points, and design instructional moments around them.
- Initiative: Supported by trainers, technical writers, and team leads, you are comfortable taking thoughtful risks, exploring innovative ideas, and helping shape our learning experiences .
- Self-Efficacy: Believe in your ability to figure things out—and earn client trust because of it.
- Confidence: Present with clarity, command the room, and guide learners through technical concepts without hesitation.
Must-have qualifications
- 2–4 years of experience in training, client education, instructional design, learning experience development, ad operations, customer success, or another technically oriented, client‑facing role.
- Demonstrated instructional design ability, turning complex platform workflows into structured, easy to follow learning paths and materials.
- Ability to quickly learn new tools, workflows, and platform features—and translate them into training modules, scenarios, and hands-on practice activities.
- High-quality written and verbal communication skills with the ability to “explain the why” behind technical concepts.
- Working knowledge of adult learning principles, with familiarity in microlearning, blended learning, or scenario based design.
- Comfort collaborating with technical partners such as Solutions Engineering, Product Management, or Sales Engineering, on product releases and training alignment.
Nice-to-have qualifications
- Firsthand experience creating video learning content using tools such as Camtasia and Audiate, with a focus on clarity and quality.
- A baseline understanding of the programmatic and premium video ecosystem, including common workflows and platform concepts.
- Familiarity with LMS platforms (such as Docebo) for uploading content, tracking learners, and basic course operations.
- Exposure to ad tech platforms—DSPs, SSPs, Ad servers, CTV/MVPD systems, or measurement tools—and curiosity to learn more.
- Some experience with feature validation, UAT, or checking product behavior to ensure training accuracy.
Employees at all levels are expected to:
Disclaimer:
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Content Development; Virtual Classrooms; Instructional Design
Salary:
Primary Location Pay Range: $82,545.69 - $123,818.53
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
hackajob is partnering with Comcast to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.