Senior Analyst-Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This position will be responsible to drive product management, strategy and analytics for consumer Bureau Reporting. The candidate will work closely with Business partners to drive transformation of bureau reporting initiatives. 

Identify opportunities for rationalization and better understanding of outbound data eligible for contribution to Credit Bureaus. Role would also be responsible to drive better customer experience and regulation driven initiatives ensuring accurate data is contributed to the customer bureau profiles. 

·       Play a Product Manager/Product Owner role and contribute by identifying business needs, solving complicated business problems defining product strategy, and analyzing solutions to meet business objectives

·       Support new bureau reporting needs, enhancements in existing bureau reporting process to improve customer experience and monitor KPIs

·       Drive the validations for bureau migrations to LUMI (Google Cloud) for consumer processes. 

·       Drive upstream data needs for migrations and ongoing initiatives

·       Drive analytics by deep understanding of what we give and what we get. Identify opportunities by understanding competitor reporting practices and driving reporting rationalization

·       Partnering with our CFRC Product owners and OBG team to manage the execution by defining, validating and being responsible for end-to-end product adhering to operational risk guidelines 

·       Define project intake based on business objective, execution effort, compliance/regulatory Alignment

·       Continuously monitor and improve bureau reporting metrics impacting customer experience

·       Periodically update senior leadership on progress on key initiatives

·       Build data driven insightful analytics to identify opportunities in bureau reporting for international markets

·       Analytically define the measures to reduce dependency on legacy data sources source and alternatives in cornerstone

Minimum Qualifications

·       Strong problem-solving and analytical skills

·       Ability to work independently on complex, unstructured problems

·       Strong communication and storytelling skills for data-driven decision-making

·       Proficiency in stakeholder collaboration and cross-functional teamwork

·       Strategic thinking with a business-first mindset

·       An internal and external relationship builder

·       Knowledge of SQL/SAS/HIVE/PYTHON

·       Knowledge of MS Office – PowerPoint, Excel

·       Ability to prioritize well, communicate clearly and compellingly and understand how to drive a high level of focus and excellence with a strong, talented opinionated engineering

·       Demonstrate creativity and self-sufficiency along with strong interpersonal/ collaborative skills and experience working in global teams

Preferred Qualifications

·       Big Data fundamentals is a plus

·       Working knowledge of Credit Card business, Risk and Financial Management platforms is desired

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.