Vice President, Merchant Experience Product Manager - Lifestyle

JOB DESCRIPTION

The Lifestyle org is dedicated to leading measurable outcomes for brands and real benefits for our customers. 

As a Vice President, Merchant Experience Product Manager within Lifestyle, you will be responsible to build the product vision, construct a roadmap for the various capabilities for a high-growth business case for the card-linked-offers platform and additional marketing business strategies. You will be accountable to successfully implement all these capabilities while balancing the security, controls, governance and regulatory requirements. Together with an amazing team of Data Scientists, Architecture, Engineers and Marketing & Sales stakeholders you will help define and deliver capabilities and functionality for the Advertising platform.

Job Responsibilities

• Identify the needs of our stakeholders, research for best-in-class capabilities and innovative products, and develop an executable roadmap to deliver them in a complex and highly matrixed environment
• Define components and capabilities of Ad tech for audience segment creation, identity graph, customer and campaign budget forecasting, catalog, Ad decisioning, Reporting, optimize ad serving, etc. 
• Partner with Data Scientists and Analysts, Data owners, and Tech leads, to drive increased business value through the creation of advanced data products using analytics, ML/AI and generative AI solutions
• Manage a wide set of stakeholders from product, sales, marketing, architecture, engineering, and controls to identify the best solutions
• Work with Data Use Council, Model Governance, and Product cabinet to design and implement solutions that abide by JPMorganChase governance, regulatory and contractual obligations
• Partner directly with technology scrum teams to translate product requirements to initiatives, Epics and user stories to deliver among various teams

Required qualifications, capabilities, and skills

• 7+ years of Product Management experience within a marketing, advertising or technology team
• Experience in product development, technology, or consulting position with exposure to rigorous and large-scale program implementations and product management
• Experience in identifying and addressing program execution needs in a fast-paced environment with a high degree of ownership and accountability, while working on multiple priorities across a complex organization with multiple stakeholders
• Great at balancing strategic objectives and creative thinking with immediate tangible execution
• Experience in building data products and in working with Data Scientists to create and drive AI/ML initiatives
• Subject matter expertise in defining and using ad manager/server technology or other similar technologies
• Ability to partner directly with data science teams and technology scrum teams to translate product requirements into user stories for estimation and delivery 
• Outstanding written and verbal communication skills. Ability to clearly articulate product vision, strategy to senior leadership and requirements to engineering and delivery teams
• Ability to build durable relationships, influence without authority, sell concepts internally, and actively manage decision-making across organizations
• Experience with Agile methodology and best practices and ability to adapt Agile tools (e.g., Jira and Jira Align) to successfully manage all projects
• Master’s degree in Finance, Economics, Mathematics, Statistics, or related field of study 

Preferred qualifications, capabilities, and skills

• Experience in media and advertising
• Experience working on AWS public cloud platform and digital marketing
• Experience in ad-tech, digital marketing, consumer banking, and/or consulting

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.