Desktop Support (UK)

Job Description:

Job Title – Desktop Support

Type – Full-Time, Permanent

Location – London

At DXC Technology, we’re people first. Why? Because it’s people that get the job done.

We have a flexible, autonomous, and open work culture. It’s successful because we have character: we’re proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. We’re focused on the future, so we keep our employees at the cutting-edge of their fields with personalized training programs. At DXC, you’ll find opportunities that match your efforts, and a team of good people to inspire you and recognize the important work you do.

We are currently looking for a Desktop Support Engineer to support one of our clients based on-site in central London.

Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service.

Key Skills Required:

1. Knowledge of end-user computing technologies, including Windows, macOS, Intune, Image management, Application packaging, mobile device management (MDM), Citrix.
2. Proficient in messaging and collaboration tools such as Microsoft Exchange, Office 365, Microsoft Teams, OneDrive, Zoom and Webex.
3. Knowledge of managing Experience management and Desktop engineering.
4. Understanding of network infrastructure, security, and cloud services.
6. Extensive knowledge of end-user computing technologies (Level 3/4 skill), including Windows Desktop support macOs, Windows Intune, and Citrix

This position requires exceptional customer service ability to assess needs, define requirements, manage tasks, and prioritize work.

Here are some examples of the actual work your day would include:

• Provide accurate and on-time deployment of workstations to employees
• Assist and/or educate end-users with technical issues, inquiries, and problems related to hardware, software, and network connectivity
• Ensure security policy compliance across various security platforms
• Maintain a system for tracking and prioritizing support requests through a ticketing system (ServiceNow)
• Ensure that all support requests are logged, monitored, and resolved within established service-level agreements (SLAs)
• Provide after-hours support and assistance as necessary
• Create and update technical documentation, knowledge base articles, and user guides to assist both the IT team and end-users
• Test new hardware, software, and tools to improve end-user support and system efficiency

Job Requirements

To be successful in this role, you need to have a certain amount of knowledge, skills and experience:

• Exceptional customer service skills, with the ability to relate to non-technical people and work as part of a team
• Further experience supporting the following endpoint technologies:
  • Office 365/M365 (MS Teams, OneDrive, Outlook, SharePoint, etc.)
  • MS Windows/Mac clients in an enterprise setting
  • Wireless networks and networking (TCP/IP)
  • Familiar with the ITIL framework
• Several years’ experience deploying software/patching endpoint devices via endpoint management software (i.e. Intune)
• Experience with security tools, conditional access, MFA, SSO and other security configurations in a Microsoft Entra and Azure environment
• Ability to diagnose and problem-solve using organizational and time-management skills

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.