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Senior Product Manager – App & Loyalty
We’re looking for a Senior Product Manager to take our My Virgin Media App
experience to the next level — leading on native app adoption, loyalty programme
integration, and customer engagement strategy. You’ll be the app expert in the team,
creating compelling features that not only drive usage, but build brand love across
our growing app ecosystem.
This isn’t just about shaping features — you’ll play a critical role in managing
complex stakeholder groups, balancing business demands with customer value, and
navigating the intricacies of iOS and Android app store release cycles to land
meaningful updates on time.
You’ll own key elements of the My Virgin Media App, shaping the roadmap and
engagement strategy, with a specific focus on delivering our loyalty scheme and
customer rewards proposition. You'll work closely with stakeholders like Lisa
Johnson (Priority Proposition Lead) and collaborate within a cross-functional 10-
person squad, supported by a NearForm Product Manager and a mix of engineering,
QA, and design specialists.
Key Skills
Proven experience delivering industry-leading mobile app experiences,
with knowledge of App Store / Google Play release processes and
approval cycles
Track record of growing app engagement and delivering successful
customer-facing features
Experience working on loyalty programmes, rewards, or customer
engagement initiatives
Strong background in stakeholder management, with the ability to be firm,
diplomatic, and fact-based in challenging environments
Ability to write clear, actionable requirements and stories that align business
needs with user value
Data-driven decision maker with strong commercial acumen — able to define
and track KPIs that link customer outcomes to business value
Strategic thinker who can break down high-level direction into actionable
roadmaps and deliverables
Experience working in Agile product teams, ideally in a matrixed
environment with external delivery partners
Desirable Skills
You must have examples of where your passion, creativity, and product
thinking turned ideas into valuable customer solutions
Ability to align goals and collaborate across marketing, commercial,
technology, and design teams
Comfort with experimentation, iteration, and incorporating user feedback into
your roadmap
hackajob is partnering with Virgin Media O2 X giffgaff to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.