Vice President, Product Manager, Digital Channels

As a Vice President, Product Manager within Chase Travel’s Digital Channels team you are an integral part of the team that innovates new strategic products and leads the end-to-end product lifecycle. You are responsible for collaborating with cross-functional partners to develop strategic products that focus on activation, retention, and monetization. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. You will be a part of the Chase Travel organization of Connected Commerce, which is a key business within Chase's Consumer & Community Banking group.

Job Responsibilities:

Owns and manages the delivery of product roadmap for specified area of focus, across marketing, communications, and strategic projects.
Serves as the subject matter expert for product domain – evaluate and document requirements from internal and partner development teams, scope technical solutions, identify risks, and clearly communicate goals and milestones to business stakeholders globally 
Creates user stories, test scripts, and acceptance testing criteria
Partners with internal and external teams (product, design, technology, analytics, risk, legal, compliance, ops, servicing, marketing, …) on prioritization and development of product features
Manages product reviews, strategy sessions with leadership, performance assessments, and data-based decision-making to manage the evolution of the roadmap
Refines and iterates product roadmap based on business objectives, customer research and analytics
Maintains deep knowledge of user experience insights and journeys, and user analysis to anticipate trends and ascertain best practice to provide fresh insights into backlog
 

Required qualifications, capabilities, and skills

A minimum 8+ years of experience in a product management role building large scale enterprise product/systems or products at scale 
Bachelor’s Degree Required
Experience moving technical products from inception to delivery and an ability to articulate the impact 
Experience managing transactional and marketing messaging across digital channels.
Ability to manage tight delivery timelines and exhibit calmness under intense pressure, Comfortable navigating through ambiguity and change
Be a strategic thinker that demonstrates strong interpersonal and influencing skills to manage partnerships across all levels of the organization, including teams located in different locales
Proven end-to-end problem-solving skills with the ability to solve large, complex business problems, obtain consensus and enhance organizational transformation   
Data-focused decision making and quantitative analysis skills, Attention to detail and ability to manage multiple tasks and priorities simultaneously
 

Preferred qualifications, capabilities, and skills

Familiarity with Product Management, eCommerce, Marketing, and Travel industry
Passion for building something new, working across boundaries to implement change and helping others succeed. 
Familiarity/Experience with Agile build methodologies preferred
Attention to detail and ability to manage multiple tasks and priorities simultaneously
 

About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.