Sr Associate - Issues, Events & Remediation Enterprise Platforms

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to gain experience new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can collaborate with talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex. 

The objective of the Enterprise Technology Services (ETS) Control & Compliance, Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning. 

ETS Control & Compliance is looking for a Senior Associate Issues, Events & Remediation, who will be part of the team responsible for the Enterprise Platforms & Technology Business Management (EP & TBM) portfolio, focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Senior Associate Issues, Events & Remediation will:

• Collaborate on investigation and conduct root cause analysis to address repeated issue types.

• Perform quality assurance on documentation of certain issues/ORE type, urgency, severity/impact (e.g., impact analysis)

• Support portions of the remediation process, these may include:

• Tracking progress 

• Validating resolution efficacy and  

• Communicating status updates to stakeholders  

• Perform quality assurance on documentation and maintenance of records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process. 

• Identify trends in issues and events to identify potential systemic risks or control weaknesses within BU processes. 

• Support portions of the End-to-End (E2E) BU issue resolution process. 

• Perform sample testing of specific issues to ensure resolution is complete and effective.

• Analyze data to assist in preparation of detailed reports on issue status, trends, and outcomes.

• Support sharing insights, better practices, themes, etc. across the enterprise. 

Required Qualifications:   

• 2+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities.

• Project management, communication, and interpersonal skills  

• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.

• Sound analytical and critical thinking skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively. 

Preferred Qualifications:   

• Bachelor’s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.

• Experience in at least one of the following:   

• Scoping, prioritizing, and support remediation of operational issues 

• Experience investigating and conducting root cause analysis to address repeated operational risk issue types.

• Facilitating quality assurance on documentation of operational risk issues and events 

• Recommendation of remediation process for operational risk issues and events 

• Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability 

• Supporting the BU E2E issue resolution process 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 

• Bonus incentives 

• Support for financial well-being and retirement 

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need. 

• Generous paid parental leave policies (depending on your location) 

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

• Free and confidential counseling support through our Healthy Minds program 

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.