Support Engineer

Location: Basingstoke (hybrid working 3 office days per week) + occasional travel to London Employment Type: Permanent, full time Additional Benefits: Annual Bonus Thought The AA only provide roadside assistance? Think AA-X. Technology has made human life easier; from booking holidays and banking, through to meeting new people and work opportunities. But over the last decade owning and driving cars has gotten far tougher. At AA-X we are on a mission to re-invent the car ownership and usage experience. We imagine, build and grow connected car ventures. Using data and AI to provide car and driver insights with new solutions that give drivers control, confidence and a little joy across their motoring lives.� As a Support Engineer within AA-X, you’ll be a part of the UK’s largest and most trusted driving company, developing and testing human-centric products and services fast; whilst giving AA members first access to everything we build. Are you ready for a career where you’re always ahead? #LI-Hybrid

Are you passionate about technology and problem-solving? Do you thrive in a collaborative environment where your ideas and skills make a real impact? We’re looking for a�Support Engineer�to join our Digital Technology team, supporting our innovative Connected Cars platform. This is a fantastic opportunity to work on a cutting-edge AI-powered car wellness solution, providing second-level support across mobile, web, and cloud-native services. If you’re curious, adaptable, and eager to grow, we’d love to hear from you.

Responding to and resolving incidents across our Connected Car services, including mobile apps, cloud services, and OBD device data ingestion. Diagnosing and troubleshooting technical issues, escalating where needed. Collaborating with L1 and L3 support teams to ensure seamless service delivery. Maintaining clear documentation in ServiceNow and Confluence. Monitoring system performance and proactively identifying issues. Delivering excellent customer service and contributing to our internal knowledge base.

Foundational understanding of�AWS�and microservices (e.g., ECS, Cloudwatch, Lambda, S3), with exposure to monitoring tools such as�Dynatrace,�Contentful, or similar. Ability to perform basic debugging in�Java�and�Angular, or transferable experience with other 3rd generation languages like�Python. Familiarity with�workflow and ITSM tools�such as ServiceNow, JIRA, and Confluence, with the ability to quickly adapt to new systems. Experience with�version control�(GitHub) and�content management systems�(e.g., Sitecore or Contentful). Awareness of�basic web security�principles and tools like�Cloudflare. Strong analytical mindset, clear and inclusive communication style, and the ability to work both independently and collaboratively with attention to detail and a customer-focused approach.

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including: 25 days annual leave plus bank holidays + holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more! We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. #LI-HH