New Business Initiative Approval - Program Control Manager - Associate

JOB DESCRIPTION

Join a team where your expertise in risk management and program oversight will help shape the future of our business initiatives. You will collaborate with senior leaders and key stakeholders to ensure new business initiatives are reviewed, assessed, and executed in line with firmwide standards. Grow your career in a dynamic environment that values innovation, integrity, and continuous improvement. Your contributions will help safeguard our business and support our clients. Be part of a team that champions professional development and career mobility.

As an Associate Program Manager in Control Management, you will play a pivotal role in overseeing the New Business Initiative Approval process. You will ensure every phase—from product lifecycle review to regulatory governance—is executed efficiently and in accordance with firmwide policy. You will partner with business sponsors and stakeholders to drive comprehensive risk assessments, mitigate exposure, and promote a culture of control excellence. Your work will have a direct impact on the safety and success of our business.

You will work closely with cross-functional teams to deliver timely and high-quality reviews, maintain audit readiness, and support committee operations. This role offers exposure to senior management and the opportunity to contribute to process enhancements and training programs that support our risk management objectives.

Job Responsibilities

• Oversee all phases of the New Business Initiative Approval lifecycle, including product lifecycle review, ensuring compliance with firmwide policies and procedures.
• Ensure all activities adhere to regulatory governance standards and internal controls.
• Coordinate engagement from key stakeholders and senior business sponsors throughout the review process.
• Lead working groups to conduct comprehensive risk assessments for new business initiatives, identifying and mitigating risk exposures.
• Collaborate across multiple functions and lines of business to drive results and ensure timely completion of reviews.
• Deliver exceptional service with a client-focused mindset, ensuring a best-in-class experience for internal clients and stakeholders.
• Challenge existing processes and recommend enhancements to improve the program, contributing to the maintenance of procedures as required.
• Manage multiple priorities and tasks simultaneously, maintaining high standards of quality and efficiency.
• Perform quality reviews of completed risk assessments to ensure documentation is complete and compliant with procedures.
• Support committee operations, including meeting agendas, minutes, attendance, and escalations, and ensure reporting and escalation protocols meet risk governance requirements.
• Organize and maintain comprehensive documentation to enable positive audit and quality review outcomes, and facilitate training programs for key stakeholders.

Required Qualifications, Capabilities, and Skills

• Minimum 4 years of experience in control functions, change management, control evaluation, process engineering, or program management in the financial services industry.
• Ability to manage large-scale, complex initiatives impacting multiple lines of business.
• Demonstrated ability to balance the needs of multiple stakeholders and manage competing priorities.
• Strong analytical skills to interpret results and obtain stakeholder insights.
• Excellent written and verbal communication skills, with the ability to facilitate meetings and conference calls.
• Passion for delivering exceptional service and a client-focused mindset.
• Ability to work collaboratively across functions and lines of business to drive timely results.
• Experience in challenging existing processes and recommending enhancements for continuous improvement.

Preferred Qualifications, Capabilities, and Skills

• Bachelor’s degree preferred.
• Proficient in Microsoft Office and collaborative toolsets.
• Experience with Strategic Tool (SNBIA) is a plus.

This role may require a flexible work schedule to support business needs. Visa sponsorship is not available for this position. 

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.