The Role
You’ll help clients improve their services by selecting the appropriate techniques to turn data into insights, by working within a product delivery team to develop performance measuring frameworks to track goals, user needs, or KPIs. You’ll operate within the client's requirements and the appropriate legal, technical and ethical constraints.
Leading by example and promoting Opencast’s approach, you’ll mentor junior colleagues, provide constructive feedback, and demonstrate an understanding of each product delivery stage and how to apply appropriate measurements for that phase of work.
Essential experience
- worked with data platforms such as Google Analytics, Splunk, Datadog, or similar
- working within a GDS delivery environment within a government department
- used data visualisation tools such as Data Studio to create service performance dashboards
- designed and implemented a performance framework including KPIs or OKRs for a service or product
- analytical skills in identifying the right data sources and then validate and understand how to interpret the results
- collected, collated, cleansed, and interpreted data to derive meaningful and actionable insights
- an ability to use the most appropriate medium to visualise data to tell compelling and relevant actionable stories
- created hypotheses that can be tested, and developed insights based on your findings
- valid Security Clearance or eligibility (5+ years residency in the UK)
Desirable experience
- visualising data using Power BI, Tableau, QlikView, Power Query or similar
- scripting and programming languages such as SQL, Python, R etc
- security and data privacy
- making recommendations for service changes
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