IT Support Specialist

As the primary IT support professional at our Accrington Office, you'll also extend your expertise to our other locations as required. This hands-on role involves providing face-to-face IT support, resolving technical incidents promptly via our ITSM tool, and ensuring smooth IT operations.

Your responsibilities will include:

• Diagnosing and resolving IT issues efficiently while delivering exceptional service
• Managing, configuring, and preparing hardware and software installations
• Maintaining and creating technical documentation to share with the team

This role is based at our Accrington office, Monday to Friday, with shift work as required.

What We're Looking For:

Essential Qualifications:

• At least 1 year of experience in IT support
• COMPTIA A+/N+ or equivalent certifications
• Strong problem-solving skills with a proactive approach
• Excellent communication skills, with the ability to collaborate effectively at all levels
• Friendly, approachable, and customer-focused attitude
• Experience providing face-to-face IT support

Desirable Skills (Training Provided):

• Hardware configuration and installation
• SQL query language
• Active Directory, Group Policy, DNS, and DHCP
• Cisco networking systems
• Windows desktop and server operating systems
• Virtualisation technologies (e.g., Hyper-V)

If you're passionate about delivering IT support excellence and growing your technical skills, we would love to hear from you!