Executive Director, UX Design

Steer the forefront of user experience innovation, crafting extraordinary designs that resonate with a global audience.

As an Experience Design Executive Director within Consumer & Community Banking Digital, you will lead a team of talented professionals to conceptualize, structure, and refine our offerings across the broader user journey. You will leverage deep expertise in experience design principles to create and implement innovative policies and processes that elevate the user experience while aligning with organizational strategy. In this role, you will define quality benchmarks, oversee asset delivery, and shape the direction of product initiatives promoted by your team. As a strong advocate for inclusive design and accessibility, you will model and foster collaboration, guiding your team to deliver exceptional experiences for a diverse user base. Your interaction design expertise will position you as a trusted advisor to senior leadership on complex experience design challenges, helping to cultivate a culture of inclusivity and cross‑disciplinary partnership.

Job responsibilities

• Develop and implement user experience strategies in line with business objectives and apply your expertise in user experience and interaction design
• Lead, mentor, and inspire a team of experience designers, fostering collaboration, and promoting professional development through coaching and performance management
• Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain our competitive edge and user-centric approach
• Design methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segments.  Build strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wide

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and information architecture
• Advanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional visual elements for digital products and services
• Proven leadership in guiding and mentoring diverse teams of experience designers, fostering collaboration and promoting professional growth
• Demonstrated success in inclusive design, accessibility guidelines, and assistive technology, to create inclusive experiences for diverse users
• Proven understanding of market trends, product knowledge, and technological advancements with the ability to leverage emerging technologies and industry best practices to drive user experience outcomes

Preferred qualifications, capabilities, and skills

• Advanced level of knowledge and use of Figma
• Experience with HTML, JavaScript, and/or coding
• Passion for using and/or learning AI tools such as LLMs
• Experience working in a Scrum and/or Agile enterprise environment
• Experience in Service Design
• Strong systems thinking mindset

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.